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Inside This Issue - Opinion

Mass retail as 12 starts to wane

On balance, 2012 hasn’t been a watershed year for mass market retailers. With one exception. But more about that later.

Walgreens ups the ante with loyalty program

The rollout of Walgreens’ customer loyalty program, Balance Rewards, provides yet another example of the company’s determination to continuously reevaluate its business model and reinvent the chain drug store to better meet the needs of 21st century consumers.

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