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Jeffrey Woldt

Driving ‘Future Value’

SCOTTSDALE, Ariz. — Many of the National Association of Chain Drug Stores’ considerable strengths were on display at the organization’s Annual Meeting here last month. During the four-day event at the Phoenician resort, which brought together 2,250 executives from 400 companies representing the full spectrum of stakeholders in chain pharmacy, the deep involvement of members,

Disruptive change is industry’s new norm

Disruptive change is industry’s new norm

The established order in mass market retailing has been shaken in recent years by the emergence and increasing prominence of Amazon and other e-commerce alternatives to brick-and-mortar stores. Online merchants continue to make inroads in one category after another — everything from books, (the foundation of Amazon’s business) and home entertainment to apparel and groceries.

Pharmacy advocates are forced to adapt

Pharmacy advocates are forced to adapt

A powerful late-winter storm earlier this month derailed the National Association of Chain Drug Stores’ ambitious plans for RxImpact Day on Capitol Hill. Snow, sleet and freezing rain in Washington, D.C., and more severe conditions northward up the East Coast prompted cancelation of the annual event, which would have brought together some 400 industry advocates,

Time for supermarkets to take action

SCOTTSDALE, Ariz. — If the operators of traditional supermarkets intend to command as prominent a position on the retailing scene of the future as they do today, they must act audaciously to fend off competition from a growing range of sources, in particular e-commerce, and stay in sync with the changing expectations of consumers. Driven

Grocers’ challenge in health, wellness

Grocers’ challenge in health, wellness

During wide-ranging remarks at the recent FMI Midwinter Executive Conference, Leslie Sarasin reiterated an important point about the nation’s supermarkets — the stores are ideally positioned to play a dominant role in meeting consumer demand for products and services that support health and wellness. The Food Marketing Institute’s president and chief executive officer talked about

CVS is helping shape health care’s future

CVS is helping shape health care’s future

CVS Health has once again exhibited the willingness to leverage its scale and diverse capabilities to support the well-being of patients. The company moved earlier this month to make a potentially lifesaving treatment for severe allergic reactions available to consumers at an affordable price. The operator of more than 9,600 retail pharmacies is offering a

Businesses face higher expectations than ever

Businesses face higher expectations than ever

A report about brand loyalty among Millennials released last month includes some surprising findings that should prompt mass market retailers and consumer products suppliers to reexamine the way they do business. Based on a survey of people between the ages of 18 and 34 conducted by research company YouGov and GT Nexus, a supply chain

Once again, Amazon aims to raise the bar

Once again, Amazon aims to raise the bar

Amazon is once again jolting the status quo in mass market retailing. The e-commerce pioneer, which has done more than any other company to transform consumer expectations and the way people shop, early this month took the wraps off an experimental brick-and-mortar store format with the potential to revolutionize the grocery shopping ­experience. Amazon Go,

With Trump, what’s next for health care?

With Trump, what’s next for health care?

For retail pharmacy operators, the election of Donald Trump as the next president of the United States ushers in a period of uncertainty. Health care was a focal point during the closing days  of his unorthodox campaign, when he repeatedly vowed that one of his top priorities after taking office would be to repeal and

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