ANN ARBOR, Mich. — Customer satisfaction with retail is relatively stable, according to the American Customer Satisfaction Index’s 2021-2022 ranking. The Retail Trade sector as a whole saw its score dip just 0.5% to 75.1 (out of 100). “Cool stability,” says ACSI managing director David VanAmburg. “That’s the best way to describe the retail sector
CHICAGO — Amazon took the top spot in dunnhumby’s latest ranking of the nation’s top grocery retailers, with H-E-B following in second place and Market Basket leapfrogging three retailers to take the third spot away from Trader Joe’s. Wegmans held onto the fourth spot for a second year in a row. “The pandemic has massively
NEW YORK — The Fresh Market, Hy-Vee and Lidl were recognized as the top three grocery retailers in the United States, according to USA Today’s 2021 10 Best Readers’ Choice Awards. The Fresh Market was named the “Best Supermarket in America” for 2021 according to the newspaper ranking, which was developed by a panel of
MONROVIA, Calif. — Trader Joe’s founder Joe Coulombe died Friday at the age of 89. Coulombe operated a small chain of convenience stores under the Pronto Markets banner in the mid 1960s when, facing competition from bigger operators, he created a new concept that would later be described by the New York Times as “equal
CHICAGO – H-E-B was rated the top U.S. grocery according to the third annual dunnhumby Retailer Preference Index (RPI), a nationwide study of the $700 billion U.S. Grocery market. The San Antonio-based supermarket operator took over the top spot from Trader Joe’s, which had held it for two years, and also moved ahead of Amazon
CHICAGO — Trader Joe’s was again the top-rated grocer in the second annual dunnhumby Retailer Preference Index (RPI), a study that ranks the nation’s 56 largest grocery retailers by a score that takes seven factors into account: price, quality, digital, operations, convenience, discounts/rewards and speed. The retailers who focus their business on superior value perception
LOUISVILLE, Colo. — Publix Super Markets Inc. and Wegmans Food Markets Inc. share the top spot as America’s favorite grocery retailer, according to a recent Market Force Information study of more than 12,700 shoppers. Trader Joe’s Co. ranks second and H-E-B third. Wegmans also won top ranking in 2016 after unseating Trader Joe’s, a long-running