Service now available in more than 5,000 cities and towns
SEATTLE — Amazon said Tuesday that it is expanding a service that delivers groceries into customers’ garages to every market where its regular grocery delivery service is available.
Originally launched in five cities last November, the Key by Amazon In-Garage Grocery Delivery service will now be available in more than 5,000 U.S. cities and towns. The service can now be used by millions of eligible Prime members to have their Amazon Fresh and Whole Foods Market groceries, the company said.
“Customers who tried Key In-Garage Grocery Delivery have loved the service, which is why we’re expanding it to everywhere Amazon offers grocery delivery,” said Pete Gerstberger, head of Key by Amazon. “As customers look for more convenience in their daily lives, we’re excited to deliver another service that not only helps them save time, but provides peace of mind knowing that tonight’s dinner is safe in their garage and out of the weather.”
Amazon expects strong demand for the service, noting that customers embraced online grocery delivery services because of the COVID-19 pandemic, and many will continue to use it because of the convenience it provides. In a recent survey by Morning Consult commissioned by Amazon, nearly 70% of Americans report that grocery delivery is beneficial when they don’t have time for a trip to the grocery store. Of the 54% of Americans who highlighted convenience as the most important benefit of grocery delivery, 77% reported saving time as a key benefit.
“We’ve worked hard to bring the convenience of grocery delivery from Amazon Fresh and Whole Foods Market to even more Prime members, now reaching customers in more than 5,000 cities and towns,” said Stephenie Landry, vice president of grocery at Amazon. “I’m thrilled to offer customers Key In-Garage Grocery Delivery, and believe this expansion illustrates our commitment to continually innovate to make the experience of ordering groceries online even better for customers.”
According to Amazon, eligible Prime members can shop online at www.amazon.com/fresh or www.amazon.com/wholefoods and build a cart just like they would for any grocery delivery order. Customers with a compatible garage door opener or myQ Smart Garage Hub can connect the myQ app with Key, then simply select “Key Delivery” at checkout for no additional cost. Customers can use the Key by Amazon app or the Amazon mobile shopping app to be notified when their groceries arrive, the company said.