In this week’s Video Forum episode, Jennifer Zilka, who was recently named president of Good Neighbor Pharmacy, talks about the prospects for independent drug stores in America. The support provided to independents by Good Neighbor and its parent company, AmerisourceBergen; the evolution of community pharmacy practice; and the impact of digital technology on patients
Walgreens Boots Alliance is off to a fast start on the transformational journey that chief executive officer Roz Brewer mapped out at the company’s investor conference last fall. Results for the first quarter of the fiscal year were impressive — sales rose 7.6% on a constant currency basis, while adjusted earnings per share increased 53%,
MMR‘s sister publication, Chain Drug Review, has named the National Association of Chain Drug Stores its Retailer of the Year. The designation might seem odd for an association, but NACDS is an organization comprised of retailers, with C-suite executives from member companies comprising the board of directors. This edition of Video Forum features three of
In the second of two Video Forum interviews, Frans Muller, president and chief executive officer of Ahold Delhaize, talks about changing expectations for mass market retailers and other large businesses. He delves into Ahold Delhaize’s increasing engagement with such important societal issues as sustainability, diversity and inclusion, and health and wellness.
In the first of two Video Forum segments, Frans Muller, president and chief executive officer of Ahold Delhaize, talks about the next phase of the company’s Leading Together strategy. He discusses the thinking behind the retailer’s stepped-up investment in digital and omnichannel capabilities, the ongoing revitalization of its local brands in the U.S. and Europe,
SAN FRANCISCO — Buoyed by the recent boom in omnichannel retailing, Instacart is redoubling its efforts to cement a central role in the marketplace, extending existing relationships with retail partners, establishing new ones, and expanding the scope of activities to include services that directly touch what goes on inside the store. “Throughout the COVID-19 pandemic,
With the holiday selling season nearing an end, retailers are preparing to close the books on a calendar year characterized by major disruptions caused by COVID-19. Thanks to skillful executive leadership and the heroic efforts of frontline personnel, the nation’s food, drug and discount stores can look with satisfaction at a time when they fulfilled
In this week’s Video Forum, Scott Knoer, executive vice president and chief executive officer of the American Pharmacists Association, describes efforts to advance the interests of the nation’s pharmacists and expand their scope and impact on health care. The working relationship between pharmacists and physicians, working conditions for pharmacists, and the need for a more
Michelle Peluso, CVS Health’s executive vice president and chief customer officer, who will become co-president of CVS Pharmacy on January 1, tells this week’s Video Forum about the company’s ongoing omnichannel transformation. She also addresses the new Healthier Happens Together corporate advertising campaign, CVS’ growing array of digital and IT capabilities, and opportunities to enhance
The importance of the business community’s efforts to help ensure a sustainable future for the planet was thrown into stark relief by the decidedly mixed results coming out of the COP26 global climate change conference in Glasgow. The gathering was intended to secure commitments from the almost 200 nations in attendance that would stave off
In this week’s Video Forum, Christina Hennington, executive vice president and chief growth officer at Target, discusses the company’s success at tailoring its business model to changing circumstances and consumer needs. Among the subjects she addresses are Target’s guiding principles, the development of owned brands and their place in the merchandise mix, and the
Andrea Leigh, principal in Andrea K. Leigh Consulting, shares with this week’s Video Forum her assessment of the evolution of omnichannel retailing. In the second of two interviews, she looks at some of the companies that are mounting a challenge to Amazon in e-commerce, the coming shakeout in delivery options, and recent developments in China