FMI’s Sarasin on crafting the ‘next normal’

FMI’s Sarasin on crafting the ‘next normal’

WASHINGTON — Thomas Wolff famously wrote “you can’t go home again,” and FMI president and chief executive officer Leslie Sarasin said Tuesday that food retailers will face a similar reality when the COVID-19 pandemic finally ends. “There simply is no going back to the normal we knew before the pandemic,” she said. “We’ve changed, the

Food waste tied to climate change

Fixing the problem of global warming will require more than switching to electric cars and getting our electricity from solar cells and windmills. The entire food supply chain, from farms to supermarket shelves, has an important role to play in climate solutions as well. Recognizing that, FMI – The Food Industry Association has joined the

Customer satisfaction slips during pandemic

Customer satisfaction slips during pandemic

ANN ARBOR, Mich. — Retailers have struggled to deliver outstanding customer service during the COVID-19 pandemic, according to a new study by the American Customer Satisfaction Index (ACSI.) “From the onset of COVID-19, consumer expectations of retailers took a massive hit,” ASCI managing director David VanAmburg said. “Customers braced for delayed packages, empty grocery store

Pandemic may cause lasting change

American shopping habits have changed in many ways during the COVID-19 pandemic. People who had not previously tried shopping for groceries online have embraced the practice, for example. And consumers worried about contracting the virus by touching things have helped drive the increased use of contactless payment methods. The big question for retailers is whether

Walmart to require shoppers to wear masks

Walmart to require shoppers to wear masks

BENTONVILLE, Ark. – Walmart made it official on Wednesday: Shoppers in Walmart and Sam’s Club outlets nationwide will be required to wear face coverings, effective July 20. “While we’re certainly not the first business to require face coverings, we know this is a simple step everyone can take for their safety and the safety of

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