FORT_1170x120_9-15-20

FMI’s Sarasin on crafting the ‘next normal’

FMI’s Sarasin on crafting the ‘next normal’

WASHINGTON — Thomas Wolff famously wrote “you can’t go home again,” and FMI president and chief executive officer Leslie Sarasin said Tuesday that food retailers will face a similar reality when the COVID-19 pandemic finally ends. “There simply is no going back to the normal we knew before the pandemic,” she said. “We’ve changed, the

Food waste tied to climate change

Fixing the problem of global warming will require more than switching to electric cars and getting our electricity from solar cells and windmills. The entire food supply chain, from farms to supermarket shelves, has an important role to play in climate solutions as well. Recognizing that, FMI – The Food Industry Association has joined the

Customer satisfaction slips during pandemic

Customer satisfaction slips during pandemic

ANN ARBOR, Mich. — Retailers have struggled to deliver outstanding customer service during the COVID-19 pandemic, according to a new study by the American Customer Satisfaction Index (ACSI.) “From the onset of COVID-19, consumer expectations of retailers took a massive hit,” ASCI managing director David VanAmburg said. “Customers braced for delayed packages, empty grocery store

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