Food waste tied to climate change

Fixing the problem of global warming will require more than switching to electric cars and getting our electricity from solar cells and windmills. The entire food supply chain, from farms to supermarket shelves, has an important role to play in climate solutions as well. Recognizing that, FMI – The Food Industry Association has joined the

Customer satisfaction slips during pandemic

Customer satisfaction slips during pandemic

ANN ARBOR, Mich. — Retailers have struggled to deliver outstanding customer service during the COVID-19 pandemic, according to a new study by the American Customer Satisfaction Index (ACSI.) “From the onset of COVID-19, consumer expectations of retailers took a massive hit,” ASCI managing director David VanAmburg said. “Customers braced for delayed packages, empty grocery store

Pandemic may cause lasting change

American shopping habits have changed in many ways during the COVID-19 pandemic. People who had not previously tried shopping for groceries online have embraced the practice, for example. And consumers worried about contracting the virus by touching things have helped drive the increased use of contactless payment methods. The big question for retailers is whether

Walmart to require shoppers to wear masks

Walmart to require shoppers to wear masks

BENTONVILLE, Ark. – Walmart made it official on Wednesday: Shoppers in Walmart and Sam’s Club outlets nationwide will be required to wear face coverings, effective July 20. “While we’re certainly not the first business to require face coverings, we know this is a simple step everyone can take for their safety and the safety of

NRF: Retail shrink hit $61.7 billion in 2019

NRF: Retail shrink hit $61.7 billion in 2019

WASHINGTON – Theft, fraud and other “shrink” cost retailers about $61.7 billion in 2019, up from $50.6 billion the year before, the National Retail Federation said Tuesday. According to the National Retail Security Survey released Tuesday by the NRF, the number of shoplifting, organized retail crime and employee theft incidents were all up last year.

NRF postpones ‘Big Show’ until June 2021

NRF postpones ‘Big Show’ until June 2021

WASHINGTON — The National Retail Federation is postponing its Big Show annual convention and expo, normally held in January, until June 2021. But NRF said Thursday that it also plans to hold a virtual event in January. Both events will feature the theme “Forward Together.” “The health and safety of our team, industry partners and

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