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Another tricky year for retailers

Another tricky year for retailers

The economy delivered some bad news but mostly surprisingly good news for retailers last year. Consumer confidence was shaken by high inflation and the interest rate hikes intended to combat it, but consumer spending — and retail sales — remained remarkably robust. And as 2023 was drawing to a close, inflation was showing signs of

Amazon’s Honaman named Innovator of the Year

Amazon’s Honaman named Innovator of the Year

ATLANTA — Speaking at the Emerson Group’s Industry Day back in October, Amazon Web Services’ Justin Honaman started his presentation with a provocative question: “What are you doing today so that you’re not obsolete tomorrow?” It’s not a crazy question, he added, given that more than 50% of the companies in the Fortune 500 have

Retail crime is now an HR issue

Retail crime has evolved from being simply a matter of inventory shrinkage and financial loss, a new study suggests. Retailers now need to think about crime as a palpable worker safety issue that can impact their ability to retain employees. That is one of the findings of the forthcoming “Holiday 2023 Future of Retail Workforce

Six shopper attitudes to heed

What do consumers want? There’s no one answer, because there’s more than one consumer, and even if there were one answer it would always be changing. But Euromonitor International’s “Top Global Consumer Trends 2024” report suggests six key attitudes retailers and suppliers should pay attention to if they want to connect with consumers in the

Retailers must be smart with AI

“AI has the potential to revolutionize the retail industry by introducing innovative solutions that enhance efficiency, customer experiences and overall business operations.” That’s what a well-known AI model, ChatGPT, told me when I asked about positive use cases for AI in the retail sector. It went on to list several areas where AI could help

AI among the hot topics at this year’s Industry Day

AI among the hot topics at this year’s Industry Day

AMBLER, Pa. — Two short spans of time — one just over 7 seconds and the other just under 15 minutes — were among the many talking points at The Emerson Group’s 2023 Industry Day last week. The day-long event brought together retailers and suppliers, brand innovators and other thought leaders to discuss the future

Grocers can ease SNAP recipients’ pain

Low-income consumers tend to be underappreciated and misunderstood. But a recent study by the customer data science company dunnhumby suggests that grocers should consider paying more attention to their customers who are Supplemental Nutrition Assistance Program (SNAP) recipients. SNAP recipients spend more of their money on food than people with higher incomes, according to dunnhumby,

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