Issue 11-15-2021

Pandemic presents new differentiation prospects for grocers

The grocery retailing industry was already undergoing a slow transformation when the COVID-19 pandemic hit. Although only 3% to 4% of U.S. grocery sales were online in 2019, retailers had been investing heavily in e-commerce capabilities for a few years. As online grocery offerings increased, shoppers started ordering groceries online and choosing between curbside pickup

Shoppers’ new core values center on fairness and sustainability

It’s a privilege to be part of the issue that celebrates Eight Who Made a Difference. WSL Strategic Retail applauds the honorees and how they have chosen to make a difference. The decisions made by these eight leaders impact the retail industry and the millions of shoppers they serve, and today, more than ever, shoppers