Kroger opens Austin fulfillment spoke

CINCINNATI — Kroger Co. last month opened its latest fulfillment “spoke” in Austin, Texas, allowing the grocery retailer to expand the reach of a customer fulfillment center (CFC) already operating in the Dallas area and powered by technology from U.K.-based Ocado Group PLC. “Austin is one of the fastest-growing cities in the country, and we

Albertsons Cos. unveils new look for O Organics

BOISE, Idaho — Albertsons Cos. has updated the packaging of its O Organics brand, and is celebrating the private label line’s new look with a campaign designating April as Organic Breakfast Month and encouraging customers to share their favorite breakfast routine on social media using #WakeUpOrganic. Albertsons aims to position O Organics as the go-to

Mi Súper Dollar General premieres in Mexico

GOODLETTSVILLE, Tenn. — Dollar General Corp. entered Mexico last month with the opening of a Mi Súper Dollar General outside Monterrey. “We are excited about our international expansion,” chief executive officer Jeff Owen said during a conference call discussing fourth quarter earnings. “We have been very encouraged by the customer response and community reception we

Another 250 Sephora at Kohl’s shops slated to debut

MILWAUKEE — Kohl’s Corp. announced it is adding 250 full-size Sephora at Kohl’s locations this year. With the expansion, the partners will reach their initial goal of introducing the 2,500-square-foot Sephora at Kohl’s shops at more than 850 Kohl’s locations. Kohl’s also said it expects to have 50 smaller-format Sephora at Kohl’s shops in its

Amazon Pharmacy saves consumers money with new tool

NEW YORK — Amazon has introduced a new tool on the Amazon Pharmacy website that promises to save money and time for prescription drug users. The service gives patients with prescriptions access to discount coupons applicable to branded drugs for common ailments and conditions including asthma, diabetes, emphysema and obesity. According to Laura Jensen, head

In-person merchandising, face time far from outdated

In-person merchandising, face time far from outdated

Recently, I asked a mass retailer DMM, “How many of your buyers first took on that responsibility during COVID?” The answer … about 60%! During that chaotic time, they quickly learned to virtually chase in-stocks and supply consistency, and virtually responded to new buying patterns. They — and their suppliers — became highly proficient at

NACDS Annual’s open questions

The National Association of Chain Drug Stores is about to convene its Annual Meeting, that laudable and impressive gathering of mass retailers and suppliers that highlights every spring. This year’s event is, if possible, even more critical for mass retailing’s future, given the forced infection-imposed hiatus that curtailed recent gatherings. Yet this year’s Annual Meeting

Weeklong forum yields career-long benefits

St. Joseph’s University’s Future Food Industry Leaders 2023, held last month in Lafayette Hill, Pa., afforded retailers, CPG companies and grocery wholesalers an opportunity to do well by doing good. Developed by the school’s Academy of Food Marketing, and its executive director Joe Bivona and director of events Alison Nolan, the annual event provided rising

Don’t forget the individual shopper behind the aggregated data

Sometimes it feels like our world revolves around data. Certainly, in retail, it can be easy to forget about the individual consumer behind the aggregated data attributes that have been collected about them. For instance, a few years ago when HRG was building the Self-Care Roadmap, we were looking at point-of-sale data and consumer purchase

How to make the future less disruptive than the recent past

Who knew how quickly retailers would respond to pandemic shopping, which drove a surge in demand for store pickup. Who knew how resourcefully retailers would respond to online orders for basic groceries and health categories that had been grounded in brick store buying. Who knew how much manufacturers would struggle as the global pandemic dismantled