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CVS helps customers prepare for Hurricane Florence

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WOONSOCKET, R.I. — CVS Health  will issue a number of advisories to help customers and patients prepare as Hurricane Florence approaches the East Coast.

Kevin Hourican

Kevin Hourican

“The health and safety of our customers, patients and colleagues are most important to us,” said Kevin Hourican, executive vice president, CVS Health and president, CVS Pharmacy. “In light of weather advisories and local warnings in effect in North and South Carolina, we’re working hard to ensure that our customers have the medications they need to ride out the storm safely.”

As the nation’s largest pharmacy innovation company, CVS Health is reaching out to its pharmacy patients via text message and email where possible to remind them to refill prescriptions in advance of the Hurricane Florence. In addition, through CVS Caremark, CVS Health’s pharmacy benefit manager, the company has activated a process that allows it to provide one-time emergency refills of a 10-day supply of medication for plan members in impacted areas.

Several CVS Pharmacy locations in areas with mandatory evacuation orders will be closed until it is deemed safe to re-open. Customers from impacted evacuation areas that need prescription refills can go to any open CVS Pharmacy location outside of the evacuation zone.

CVS Health also offered the following tips for assuring prescription needs are met for those potentially impacted by the Hurricane Florence:

  • Take a waterproof bag with your current medication even if the bottle is empty. The information on the prescription label will help pharmacy staff with refill requests. Heat, humidity and sunlight can degrade the effectiveness of medicine, so try to protect it from extreme weather conditions.
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  • Keep a written record of your current prescriptions in your valuable papers files. If you are taking several prescription drugs, it’s an especially good idea to keep a record of your current dosage and doctor’s contact information.

Throughout the region, CVS Pharmacy is stocking stores with emergency items, such as bottled water, batteries, flashlights and first aid supplies and offers customers the following tips to assure prescription and supplies needs are met.

CVS Health has a long history of providing aid in times of disasters, helping communities prepare and recover by donating emergency supplies, such as food and water, home and personal products. In the last 10 years, CVS Health and the CVS Health Foundation have donated more than $11 million in cash and in-kind donations in response to disaster events.


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