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CVS’ MinuteClinic rolls out virtual health care

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WOONSOCKET, R.I. — Last month, CVS Health announced that MinuteClinic rolled out its new virtual health care offering to people in Wyoming and New Mexico. Residents with minor illnesses and injuries, skin conditions and other wellness needs in those states can now seek care through MinuteClinic Video Visits, a telehealth offering. MinuteClinic Video Visits provide patients with access to care 24 hours a day, seven days a week from their mobile device or computer.

“We’re excited to introduce the states of Wyoming and New Mexico to MinuteClinic for the first time through Video Visits, our new virtual care offering,” said Dr. Marc-David Munk, chief medical officer of CVS MinuteClinic and associate chief medical officer of CVS Health. “At CVS Health, we’re committed to delivering high-quality care when and where our patients need it and at prices they can afford. This new MinuteClinic service offers people who live and work in Wyoming and New Mexico access to an innovative, on-demand health care option right from their cell phone or ­computer.”

MinuteClinic has been testing telehealth as a method of increasing access to care in recent years. During the initial phase of testing, a CVS Health study found that 95% of patients who opted to receive a telehealth visit were highly satisfied with the quality of care they received. In the same study, 95% of patients were satisfied with the convenience of using the telehealth service and the overall telehealth experience. Those results led the company to develop MinuteClinic Video Visits.

Working collaboratively with Teladoc, the global leader in virtual care, and leveraging Teladoc’s technology platform, patients can receive care via a MinuteClinic Video Visit, initiated through the CVS Pharmacy app and CVS.com. Patients who opt to seek care through a fully customized MinuteClinic Video Visit experience the same high-quality, evidence-based care they receive at traditional MinuteClinic locations inside selected CVS Pharmacy and ­Target Corp. stores.

A video visit can be used to care for patients ages two years and up who are seeking treatment for a minor illness, minor injury or a skin condition. Each patient will complete a health questionnaire, then be matched to a health care provider licensed in their state, who will review the completed questionnaire with the patient’s medical history, and proceed with the video-enabled visit.

During a MinuteClinic Video Visit, the provider will assess the patient’s condition and determine the appropriate course of treatment following evidence-based clinical care guidelines. For patients requiring a prescription as part of their treatment plan, the provider will submit the prescription to the patient’s preferred pharmacy. The provider will also recommend a visit to a local health care provider if it is determined further care is necessary.


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