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CVS rolls out pickup service

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WOONSOCKET, R.I. — CVS Health has launched CVS Express, a curbside and in-store pickup service for nonprescription products.

The service, which is accessed from the CVS Pharmacy app, is one of results of the CVS Digital Innovation Lab and was developed in partnership with Palo Alto, Calif.-based Curbside, which makes its own store pickup app. CVS Express is the industry’s first retail solution that integrates Curbside’s technology right into the drug chain’s app, according to the company.

CVS also announced that it is making an investment in Curbside, which it described as “a company perfecting the store pickup experience for retailers and consumers.”

To use CVS Express, consumers tap an icon in the CVS Pharmacy app, choose a pickup store and shop from among thousands of nonprescription products. The selected CVS store gathers the order and lets the customer know when it’s ready, typically in about an hour. The customer then drives to the store and parks in the designated CVS Express spot, and the purchase is brought to the customer’s car. Customers also can choose to have their order ready for pickup in the store.

“Retail pharmacy is an exciting, competitive landscape that is ripe for digital innovation,” CVS Pharmacy president Helena Foulkes, who is also executive vice president at CVS Health, said in a statement. “This partnership with Curbside allows CVS Health to offer new and more convenient ways for our customers to shop with us, ultimately making it easier for them to enjoy a healthy lifestyle in a way that works best for them.”

The service is currently available in San Francisco; Charlotte, N.C.; and Atlanta.


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