“Food retail business owners navigated state and local challenges to operations and adapted by redistributing labor across the store, and foodservice employees embarked on their new roles maintaining sanitation and supporting shelf-stocking during times of unprecedented consumer
The COVID-19 outbreak caused the share of food dollars spent at-home and away-from-home to flip nearly overnight, with food-at-home dollars rising from 50% in February to 68% in April, while food-away-from-home dollars moved from 52% in February to 32% in April, according to FMI’s analysis. Retail foodservice sales were down 17% March through July, as consumers made fewer trips to the grocery store due to shelter-at home mandates. Food, beverage
In facing these challenges, FMI’s 2020 Power of Foodservice at Retail analysis sets out a path forward for the food industry with three key strategies:
- Reinvest in Top-of-Mind Awareness. Building a reputation for foodservice starts with stronger and more direct communication with shoppers.
- Emphasize Convenient, Healthy Meals. The analysis offers an opportunity to bridge consumers’ desire to cook and support meal prep fatigue and their health goals. Two-thirds of the meals consumers make at home are prepared from
scratch with semi- or fully-prepared items to complement the meal.
- Highlight Technology Solutions. Seventy percent of shoppers say the ability to order the food in advance, whether via app, online or phone, would positively influence their decision to order from retail foodservice instead of restaurants or cooking.
FMI’s 2020 Power of Foodservice at Retail is made possible by Hussmann Corp. The findings