Cotton Simple Ingredients

Harris named GIANT’s customer experience SVP

Print Friendly, PDF & Email

CARLISLE, Pa. — Earlier this month, the GIANT Co. named Glennis Harris as senior vice president of customer experience to replace John Ponnett, who is retiring April 2.

An experienced retail leader with more than 20 years of experience, Harris, in her new role, will oversee all stores and the company’s e-commerce fulfillment centers as well as asset protection and safety, delivery operations, and store support and will report directly to Nicholas Bertram, president of GIANT.

“Glennis is more than a brilliant operator; she’s also unusually skilled at developing talent and creating an irresistible culture. Her rapid advancement in the fashion industry was no surprise to me, having appreciated her growth mindset while in grocery,” said Bertram. “I’m delighted to welcome her to The GIANT Company’s leadership team, and I am convinced that she will elevate the experience of our millions of customers no matter when, how or where they engage our brands.”

Harris began her career in 1987 at SUPERVALU, working as a store director. Over the next decade, she held a variety of positions of increasing responsibility across multiple functions including operations, marketing and merchandising.

In 2012, Harris joined Ross Stores Inc., which operates Ross Dress for Less (Ross), the largest off-price apparel and home fashion chain in the U.S. and dd’s DISCOUNTS, as district manager and was named zone director in 2014. Most recently, she served as regional vice president for Ross in the Philadelphia and Washington, D.C., areas. Harris holds a bachelor’s degree in psychology from the University of Illinois at Chicago and holds a Six Sigma Black Belt certification.

“My career began in grocery, so I’ve always had a special place in my heart for the industry; joining The GIANT Company is a homecoming of sorts, and I couldn’t be more excited,” said Harris.


You must be logged in to post a comment Login