Company to install the technology in 400 stores this year
Kroger is introducing the technology is 18 operating divisions and 400 stores this year.
“With every new product, service and technology integration, Kroger is redefining the customer experience and reimagining the store of the future,” said Chris Hjelm, Kroger’s executive vice president and chief information officer. “After testing Scan, Bag, Go in several locations, we are bringing this transformative technology to new stores across the country through Restock Kroger.”
Kroger’s in-house research and development team invented and built the Scan, Bag, Go technology. Besides allowing customers to scan purchases themselves as they shop, saving time at checkout, the technology allows them to view and download digital coupons, keep a running total of their order, and view the current week’s sales ad.
Scan, Bag, Go customers currently visit a store’s self-checkout area to provide payment. Customers will soon have the ability to provide payment directly through the app, allowing shoppers to exit the store even quicker.
“Many of our customers have adopted this convenient new technology and responded favorably to the seamless checkout experience,” Hjelm said. “Scan, Bag, Go is one more choice, like ClickList, that Kroger provides so customers can choose when and how they want to shop with us.”
By the end of the year, Scan, Bag, Go will be available at select locations in the following divisions: Atlanta; Central; Cincinnati; Columbus; Dallas; Delta; Dillons; Fred Meyer; Fry’s; Houston; King Soopers; Louisville; Michigan; Mid-Atlantic; Nashville; Ralphs; Smith’s; and QFC.
“The installation of Scan, Bag, Go is a collaboration between the Kroger operations and tech teams that allows us to accelerate the adoption of new technologies in our stores,” said Mary Ellen Adcock, Kroger’s group vice president of retail operations. “We are always excited to execute innovative ideas that benefit our customers’ shopping experiences.”
Scan, Bag, Go will be offered as an option alongside traditional staffed checkout lanes, self-checkout lanes, online ordering, curbside pickup, and home delivery in select cities, the company said.