Chain announces online scheduling tool and dedicated call center.
CINCINNATI — Kroger Health has introduced a new vaccine scheduling tool designed to make it easy and efficient to book COVID-19 vaccine appointments online.
The new tool can manage more than 250,000 requests daily and will reflect the amount of vaccine doses confirmed within Kroger’s system while allowing visitors to check vaccine eligibility and create appointments as vaccine availability increases. Customers will also have the ability to book appointments for both their first and second dose at the same time. The rollout of Kroger Health’s new vaccine scheduling platform reflects a commitment to the health and safety of its associates, customers and communities, the company said. It follows also Kroger’s three-pronged pandemic health response: testing, vaccine administration and supportive care services.
Over the last year, Kroger Health has been at the forefront of COVID-19 testing and vaccination efforts. As one of the selected retailer pharmacies for President Biden’s Federal Retail Pharmacy Partnership, Kroger Health is dedicated to providing care to associates and customers as well as the communities the company serves. As of Feb. 16, 2021, Kroger Health has administered more than 380,000 COVID-19 vaccines in 25 states to essential health care workers, skilled-nursing facilities, elderly populations, educators and eligible associates. Kroger Health is now receiving and administering vaccines at 1,300 of its 2,200 family of pharmacies. If all pharmacy locations begin to receive doses of the vaccine, Kroger Health could administer an average of nearly 500,000 vaccinations per week.
“Kroger Health’s priority is the safety of our customers, associates and communities,” said Colleen Lindholz, president of Kroger Health. “Thanks to our incredible team of health professionals and technology experts, we’ve been able to streamline the vaccine rollout process across our family of pharmacies during these ever-changing times. As more vaccines become available nationwide, our pharmacies and clinics will be ready and able to administer thousands of doses to our communities every day. Our new online scheduling tool and improved call center experience will allow us to easily scale to meet demand once more vaccine doses are available to Kroger Health.”