Pilot Pen G2 Edge

Lisa Badgley, Senior VP, Pharmacy and Retail Operations, Walgreens

Print Friendly, PDF & Email

DEERFIELD, Ill. — Walgreens has a long history of stepping up to meet the needs of customers and patients during challenging or emergency situations, says Lisa Badgley, senior vice president of pharmacy and retail operations. It has continued to closely monitor the COVID-19 outbreak, and work with the Centers for Disease Control and Prevention (CDC), and state and local health officials to provide communities the backing and information they need.

Lisa Badgley

Lisa Badgley

“Walgreens serves as a central point of information, support and resources in communities across the nation, and we take this role very seriously,” notes Badgley. The retailer first established a Corporate Emergency Response team that worked cross-functionally across the business to closely monitor operations and to quickly take appropriate actions in the best interest of team members and customers. Teams stepped up to accelerate the pace of change and innovation to best meet customer needs, support social distancing, and follow the latest available health and safety guidelines. The chain introduced a number of services, including senior shopping hours, expansion of the Postmates on-demand delivery service nationwide, expanded drive-through offerings to include selected front-end products in addition to prescriptions, and waived delivery fees on eligible prescriptions.

Through all this, safety has continued to be of utmost importance, so the retailer operationalized safety measures on a chainwide scale, including enhanced cleaning regimens; social distancing signage and decals; installation of Plexiglas shields at checkout; hygiene guidance and face cover requirements for all team members; and modified operating hours to allow for additional store cleaning.

“The consumer behavior changes we are seeing throughout the COVID-19 pandemic reinforced the need for our ongoing focus on creating a modern pharmacy, in which all communities have convenient access to personalized and high-quality care,” Badgley comments. “Many of the services we provided in response to COVID-19 reflect how we were able to shift operations to meet these changing expectations — whether it’s recognizing prescription affordability and offering solutions through our Prescription Savings Club or seeing that more consumers are accessing health care online and expanding our Find Care offerings. We expect that many of these changes in consumer behavior are here to stay, and we will continue to evolve our operations to best serve our customers.

“All of these trends support our belief that the pharmacy of the future is one that combines a strong community presence with omnichannel customer offerings driven by data, insights and transparency.”

As Walgreens has changed so have Badgley’s roles. For the majority of her career, she hasn’t been in the same role for more than three years, so she has had a constant opportunity take on new challenges and further development. She also had bosses who coached her “and provided the confidence and incredible opportunities to do different things — including large, cross-functional and complex projects which were a great learning ­experience.”


BEIRES_728x90


You must be logged in to post a comment Login