In the second of two episodes about the drug store market in China, Video Forum examines the impact of e-commerce. Ed Rowland, principal of Rowland Global LLC, and Alice Wang, a Shanghai-based consultant and instructor at Alibaba’s Taobao University, share insights about younger consumers’ embrace of online-to-offline services, the growing presence of Alibaba and JD.com
Editor’s note: In the sixth part of their continuing series, Alice Wang and Ed Rowland look at the the carefully orchestrated process Alibaba Health used in returning to the workplace. It included numerous protocols and a lottery deciding the first returnees. Strict rules are in place and a new “normal” now exists. Part one is
The confluence of bricks and clicks continues to grow as physical retailers buy and code their way to a stronger online presence and digital retailers buy and build their way to a stronger physical presence. E-retailers like Amazon and Alibaba may capture the majority of the headlines in the press, but the ultimate winners in