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American Customer Satisfaction Index

Amazon, Publix tops in satisfaction

ANN ARBOR, Mich. — Amazon and Publix Super Markets Inc. lead the pack in customer satisfaction, according to the latest report from the American Customer Satisfaction Index (ACSI). The “ACSI Retail Report 2017” shows that the retail sector as a whole remains steady, with an ACSI score of 78.1, down slightly from an all-time high

Traditional retailers can’t let service slip

Traditional retailers can’t let service slip

Results from the latest iteraton of the American Customer Satisfaction Index (ACSI) were released late last month, and they contain some worrisome findings for most of the nation’s mass market retailers. After reaching its pinnacle two years ago, the index, which is based on data drawn from interviews with some 70,000 consumers, fell for the