Customer satisfaction slips during pandemic

October 20, 2020 by Scot Meyer ASCI, COVID-19, customer satisfaction Featured Articles, Leading Headlines, Retail News

ANN ARBOR, Mich. — Retailers have struggled to deliver outstanding customer service during the COVID-19 pandemic, according to a new study by the American Customer Satisfaction Index (ACSI.) “From the onset of COVID-19, consumer expectations of retailers took a massive hit,” ASCI managing director David VanAmburg said. “Customers braced for delayed packages, empty grocery store