ANN ARBOR, Mich. — Customer satisfaction with retail is relatively stable, according to the American Customer Satisfaction Index’s 2021-2022 ranking. The Retail Trade sector as a whole saw its score dip just 0.5% to 75.1 (out of 100). “Cool stability,” says ACSI managing director David VanAmburg. “That’s the best way to describe the retail sector
COLUMBUS, Ohio — Big Lots Inc. has named Gurmeet Singh executive vice president and chief technology officer, the company said on Tuesday. He succeeds Stew Wenerstrom, who will be officially retiring in October following a transition period. Singh brings more than 30 years of experience in information technology to his new post. He most recently
COLUMBUS, Ohio – Big Lots announced that Jack Pestello is joining the company July 27 as executive vice president and chief merchandising officer. Pestello succeeds Lisa Bachmann, who announced in May that she planned to retire from the company on September 4. In a statement announcing the hire, Big Lots said Pestello brings a strong
COLUMBUS, Ohio — Big Lots Inc. has named Bruce Thorn as president and chief executive officer. He is expected to officially take the positions by the end of September, when he will also be appointed as a director. Thorn succeeds David Campisi, who retired from his positions as board member, president and CEO in April.
COLUMBUS, Ohio — Big Lots Inc. on Friday said revenue declined in its second quarter on weakness in comparable-store sales. But the retailer raised its profit forecast for the full year. The company posted income from continuing operations of $22.7 million, or 51 cents per diluted share, exceeding analysts’ expectations of 45 cents a share,