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Big Lots

Customer satisfaction with retailers is mostly steady

Customer satisfaction with retailers is mostly steady

ANN ARBOR, Mich. — Customer satisfaction with retail is relatively stable, according to the American Customer Satisfaction Index’s 2021-2022 ranking.  The Retail Trade sector as a whole saw its score dip just 0.5% to 75.1 (out of 100). “Cool stability,” says ACSI managing director David VanAmburg. “That’s the best way to describe the retail sector

Big Lots names Singh chief technology officer

Big Lots names Singh chief technology officer

COLUMBUS, Ohio — Big Lots Inc. has named Gurmeet Singh executive vice president and chief technology officer, the company said on Tuesday. He succeeds Stew Wenerstrom, who will be officially retiring in October following a transition period. Singh brings more than 30 years of experience in information technology to his new post. He most recently

Thorn named Big Lots CEO

COLUMBUS, Ohio — Big Lots Inc. has named Bruce Thorn as president and chief executive officer. He is expected to officially take the positions by the end of September, when he will also be appointed as a director. Thorn succeeds David Campisi, who retired from his positions as board member, president and CEO in April.

Big Lots Q2 income beats expectations

Big Lots Q2 income beats expectations

COLUMBUS, Ohio — Big Lots Inc. on Friday said revenue declined in its second quarter on weakness in comparable-store sales. But the retailer raised its profit forecast for the full year. The company posted income from continuing operations of $22.7 million, or 51 cents per diluted share, exceeding analysts’ expectations of 45 cents a share,