Big Show

Impact of AI and machine learning is being felt inside stores

NEW YORK — After years of talk about the power of artificial intelligence and machine learning to transform retail operations, the tools are beginning to make an impact in brick-and-mortar stores, as well as e-commerce. “Customer-driven commerce: How predictive, personalized digital fulfillment capabilities are transforming consumer experiences,” a session at the National Retail Federation’s Big

Kroger at home with innovation

Kroger at home with innovation

Chris Baldwin kicked off the National Retail Federation’s Big Show in New York City earlier this month by assuring attendees at the event’s first Main Stage presentation that rumors of the industry’s “demise were greatly exaggerated.” The chairman, president and chief executive officer of BJ’s Wholesale Club and current NRF chairman then elaborated on his

Retail talent search

NEW YORK — The National Retail Federation kicked off its recent Big Show conference here with a discussion of the industry’s changing jobs picture, and the launch of an initiative meant to help stores and retailers find and retain the employees they will need to succeed in the future. “The jobs in the retail industry