NEW YORK — After years of talk about the power of artificial intelligence and machine learning to transform retail operations, the tools are beginning to make an impact in brick-and-mortar stores, as well as e-commerce. “Customer-driven commerce: How predictive, personalized digital fulfillment capabilities are transforming consumer experiences,” a session at the National Retail Federation’s Big
NEW YORK — One of the keys to Target Corp.’s success has been the love its most loyal fans always have for the retailer. But Target chief marketing and digital officer Rick Gomez argued at the NRF 2020 Vision: Retail’s Big Show conference here that customer loyalty has to be rewarded, and in a way
NEW YORK — The past year was a good one for the retail industry, and a really good one for Target Corp. Speaking at the National Retail Federation’s recent Big Show convention here, Target chairman and chief executive officer Brian Cornell noted that during the recent holiday season his company posted its best sales in
Chris Baldwin kicked off the National Retail Federation’s Big Show in New York City earlier this month by assuring attendees at the event’s first Main Stage presentation that rumors of the industry’s “demise were greatly exaggerated.” The chairman, president and chief executive officer of BJ’s Wholesale Club and current NRF chairman then elaborated on his
NEW YORK — The National Retail Federation kicked off its recent Big Show conference here with a discussion of the industry’s changing jobs picture, and the launch of an initiative meant to help stores and retailers find and retain the employees they will need to succeed in the future. “The jobs in the retail industry