In this week’s Video Forum, Patrick Spear, president and chief executive officer of the Global Market Development Center/Retail Tomorrow, takes stock of factors impacting the nonfoods business in the wake of COVID-19, including rising consumer confidence and lingering supply chain challenges. He also addresses GMDC/Retail Tomorrow’s pivot to virtual events, and the organization’s efforts
In this week’s Video Forum, Greg Farrar, chief executive officer of ECRM, talks about how the experience of the COVID pandemic has impacted the company’s business and the way retailers and suppliers interact. The growing role of digital technology, including ECRM’s RangeMe product discovery platform, and emerging trends in the marketplace are among the topics
In the second of two episodes about the drug store market in China, Video Forum examines the impact of e-commerce. Ed Rowland, principal of Rowland Global LLC, and Alice Wang, a Shanghai-based consultant and instructor at Alibaba’s Taobao University, share insights about younger consumers’ embrace of online-to-offline services, the growing presence of Alibaba and JD.com
In the first of two episodes, Ed Rowland, principal of Rowland Global LLC, and Alice Wang, a Shanghai-based consultant and instructor at Alibaba’s Taobao University, share insights about the brick-and-mortar pharmacy business in China. Among the topics they discuss are the Chinese consumer’s expectations of a drug store, the role of the pharmacist, and the
In the second of three episodes leading up to the National Association of Chain Drugs Stores Annual Meeting, which begins on April 26, NACDS president and chief executive officer Steve Anderson talks about chain pharmacy’s success in establishing itself as the face of neighborhood health care, the association’s “one team” approach to pursuing its agenda,
In the first of three episodes leading up to the NACDS Annual Meeting later this month, Video Forum talks with Rick Keyes, president and CEO of Meijer Inc., about his year as the association’s chairman. Among the topics discussed are chain pharmacy’s response to COVID-19, other issues of importance to the industry and NACDS’ ability
Jocelyn Konrad, executive vice president and chief pharmacy officer at Rite Aid, tells this week’s Video Forum about the drug chain’s efforts to combat COVID-19, including robust testing and immunization programs. She also addresses lessons learned from the pandemic, Rite Aid’s innovative approach to health and wellness, and the future of retail pharmacy.
In this week’s Video Forum, Micah Cost, who in February succeeded Laura Cranston as chief executive officer of the Pharmacy Quality Alliance, talks about what attracted him to the organization and his agenda for 2021. Cost details PQA’s ongoing efforts in three key areas — quality measures, research and education.
Like their counterparts in the U.S., members of the Neighbourhood Pharmacy Association of Canada are working to maximize the impact of the profession on people’s health. In this week’s Video Forum, Sandra Hanna, Neighbourhood Pharmacies CEO, talks about the organization’s priorities, which include expanding the scope of pharmacy practice, strengthening the pharmaceutical supply chain, and
With the Biden administration and the 117th Congress in place, we asked Steve Anderson, president and chief executive officer of the National Association of Chain Drug Stores, to share his thoughts about the current state of the nation’s government and politics, and what it means for retail pharmacy. Implications of last month’s riot on Capitol
In this week’s Video Forum, George Rafferty, president of corporate partnerships at AmerisourceBergen, discusses the drug wholesaler’s innovative go-to-market strategy. The new model aims to provide customers with top-notch day-to-day support, while at the same time fostering more strategic, long-term relationships.
In this week’s Video Forum, Kevin Holt, chief executive officer of Ahold Delhaize USA, talks about significant changes under way at the company. Major investments in existing stores, the enhancement of omnichannel capabilities, and the shift to self-distribution are among the subjects addressed.