In this week’s Video Forum episode, Jennifer Zilka, who was recently named president of Good Neighbor Pharmacy, talks about the prospects for independent drug stores in America. The support provided to independents by Good Neighbor and its parent company, AmerisourceBergen; the evolution of community pharmacy practice; and the impact of digital technology on patients
MMR‘s sister publication, Chain Drug Review, has named the National Association of Chain Drug Stores its Retailer of the Year. The designation might seem odd for an association, but NACDS is an organization comprised of retailers, with C-suite executives from member companies comprising the board of directors. This edition of Video Forum features three of
In the second of two Video Forum interviews, Frans Muller, president and chief executive officer of Ahold Delhaize, talks about changing expectations for mass market retailers and other large businesses. He delves into Ahold Delhaize’s increasing engagement with such important societal issues as sustainability, diversity and inclusion, and health and wellness.
In the first of two Video Forum segments, Frans Muller, president and chief executive officer of Ahold Delhaize, talks about the next phase of the company’s Leading Together strategy. He discusses the thinking behind the retailer’s stepped-up investment in digital and omnichannel capabilities, the ongoing revitalization of its local brands in the U.S. and Europe,
In this week’s Video Forum, Scott Knoer, executive vice president and chief executive officer of the American Pharmacists Association, describes efforts to advance the interests of the nation’s pharmacists and expand their scope and impact on health care. The working relationship between pharmacists and physicians, working conditions for pharmacists, and the need for a more
Michelle Peluso, CVS Health’s executive vice president and chief customer officer, who will become co-president of CVS Pharmacy on January 1, tells this week’s Video Forum about the company’s ongoing omnichannel transformation. She also addresses the new Healthier Happens Together corporate advertising campaign, CVS’ growing array of digital and IT capabilities, and opportunities to enhance
In this week’s Video Forum, Christina Hennington, executive vice president and chief growth officer at Target, discusses the company’s success at tailoring its business model to changing circumstances and consumer needs. Among the subjects she addresses are Target’s guiding principles, the development of owned brands and their place in the merchandise mix, and the
In this week’s Video Forum, Joe Bivona, executive director of the Academy of Food Marketing and Food Marketing Educational Foundation at St. Joseph’s University, talks about the school’s efforts to prepare members of the next generation for careers in the retailing and CPG sectors. New skill sets needed by tomorrow’s executives; the co-op and internship
In the second installment of a two-part interview, Brian Nightengale, president of community and specialty pharmacy and long-term care at AmerisourceBergen, discusses where specialty medications fit in the retail landscape and the shifting dynamics in long-term care. In addition, he talks about the reasons he remains optimistic about the future of the pharmacy profession.
Lauren Brindley, group vice president of beauty and personal care at Walgreens, tells this week’s Video Forum about the ups and downs of retailing during the COVID pandemic; the growing importance of technology, social media and omnichannel options in the categories she oversees; and the importance of in-store beauty advisors to the Walgreens offer. She
Wendy Liebmann has devoted her career to charting the changing wants and needs of consumers and analyzing what that evolution means for the retail and CPG sectors. In this week’s Video Forum, Liebmann, chief executive officer and chief shopper at WSL Strategic Retail, talks about mass market retailers’ performance during the COVID pandemic, ongoing industrywide
In this week’s Video Forum, Kate Daly, managing director of Closed Loop Partners, outlines the efforts of the New York City-based investment firm and innovation center to help develop a circular economy. The Consortium to Reinvent the Retail Bag and Every Bottle Back are two major initiatives that she addresses. In addition, Daly discusses other