In the second of two installments, Nicholas Hall, chairman and CEO of the Nicholas Hall Group of Companies, tells this week’s Video Forum about the coming reconfiguration of the self-care sector. He also addresses some of the challenges stemming from the large assortments carried by chains in the U.S.; prospects for over-the-counter health care devices
Nicholas Hall, chairman and CEO of the Nicholas Hall Group of Companies, tells this week’s Video Forum about how the self-care category performed during the COVID pandemic and assesses its prospects now that a new normal is beginning to emerge. In the first installment of a two-part interview, Hall also discusses Americans’ embrace of self-care,
In the second installment of a two-part interview, Musab Balbale talks about the strength of the team at CVS Health that is deploying digital tools to enhance the customer journey. He also discusses the company’s ExtraCare loyalty program and the drive to personalize product and service offerings; how CVS’ current store rationalization initiative will impact
Musab Balbale, senior vice president and chief merchant at CVS Health, tells this week’s Video Forum about efforts to build on the momentum the retailer developed during the COVID pandemic and further strengthen customer relationships. He also discusses how the company’s identity as a health care provider impacts the front-end business, the advantages of maintaining
Natalie Knight, chief financial officer of Ahold Delhaize, tells this week’s Video Forum what lies behind the supermarket operator’s solid first quarter results and continued market share gains. In addition, she discusses the progress Ahold Delhaize has made in implementing its long-term strategic plan, despite ongoing turmoil in the marketplace; challenges for consumers and businesses
Karlyn Mattson, chief merchandising officer at GNC, tells this week’s Video Forum about the specialty retailer’s commitment to keeping pace with the changing needs of health and wellness consumers. She talks about how her varied retail experience informs her approach to the nutritional supplements category, the company’s dedication to science-based innovation, and the need to
This week’s Video Forum features the second installment of a two-part interview with George Rafferty and Claire Biermaas, president and vice president of corporate partnerships, respectively, at AmerisourceBergen. Among the subjects they discuss are the importance of communication and diversity of thought in finding the best solutions for customers, the enhancement of the technology systems
This week’s Video Forum features the second part of an interview with Bryan Gildenberg, senior vice president of commerce at the Omnicom Commerce Group and former chief knowledge officer at Kantar. The changing behavior of consumers, the impact of Amazon on the marketplace, and the future of brick-and-mortar stores are among the issues Gildenberg addresses.
Bryan Gildenberg, senior vice president of commerce at the Omnicom Commerce Group and former chief knowledge officer at Kantar, shares his insights about the current status and future prospects of the retailing and consumer products sectors. In a wide-ranging discussion, Gildenberg talks about companies’ responses to the COVID pandemic, ongoing changes in the supply and
Richard Schmitz, chief engagement officer at the Pharmacy Quality Alliance, tells this week’s Video Forum about the thinking behind the new “PQA Social Determinants of Health Resource Guide.” The publication examines the role that pharmacies can play in addressing seven barriers that patients often face — everything from the cost of medications to food insecurity
In this week’s Video Forum episode, Jennifer Zilka, who was recently named president of Good Neighbor Pharmacy, talks about the prospects for independent drug stores in America. The support provided to independents by Good Neighbor and its parent company, AmerisourceBergen; the evolution of community pharmacy practice; and the impact of digital technology on patients
MMR‘s sister publication, Chain Drug Review, has named the National Association of Chain Drug Stores its Retailer of the Year. The designation might seem odd for an association, but NACDS is an organization comprised of retailers, with C-suite executives from member companies comprising the board of directors. This edition of Video Forum features three of