BAVIS_1170x120_10-22-20

customer satisfaction

Better checkout key to improving customer satisfaction

Better checkout key to improving customer satisfaction

NEW YORK — Shoppers want a fast and frictionless experience when they pay for their purchases, and retailers who deliver on those expectations can expect higher levels of customer satisfaction and an improved bottom line, according to a new analysis by Kantar. “Even though the final moments of the in-store experience provide one of the

Customer satisfaction slips during pandemic

Customer satisfaction slips during pandemic

ANN ARBOR, Mich. — Retailers have struggled to deliver outstanding customer service during the COVID-19 pandemic, according to a new study by the American Customer Satisfaction Index (ACSI.) “From the onset of COVID-19, consumer expectations of retailers took a massive hit,” ASCI managing director David VanAmburg said. “Customers braced for delayed packages, empty grocery store