PLMA October Leaderboard

Dinesh Gauri

Pandemic presents new differentiation prospects for grocers

The grocery retailing industry was already undergoing a slow transformation when the COVID-19 pandemic hit. Although only 3% to 4% of U.S. grocery sales were online in 2019, retailers had been investing heavily in e-commerce capabilities for a few years. As online grocery offerings increased, shoppers started ordering groceries online and choosing between curbside pickup