PLMA_1170x120_9-30-21

J.D. Power

Primary care services are embraced

NEW YORK — Investments by mass retailers to beef up their capabilities in the delivery of primary care services is paying dividends, according to market research from J.D. Power. The research shows that pharmacy consumers are relying on retailer services including vaccinations, screenings and physical exams, and are generally satisfied with their decisions to do

Publix is tops in Rx satisfaction

COSTA MESA, Calif. — Publix Super Markets Inc. came in first among all brick-and-mortar pharmacies in a pharmacy customer satisfaction survey by market research firm J.D. Power, based on responses from 14,789 pharmacy customers. On a 1,000-point scale, Publix scored 912 in the J.D. Power 2016 U.S. Pharmacy Study. The supermarket segment posted the highest