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Jeffrey Woldt

A look at the pros, cons of frictionless checkout

Always a major factor in determining where people choose to shop, the concept of convenience is now continually redefined by rapid advances in technology. Consumers can, of course, turn to e-commerce to order products and services anytime, anywhere, and usually expect to receive them in short order, and digital devices enable them to access detailed

An under-exploited opportunity for supers

An under-exploited opportunity for supers

The Food Marketing Institute recently issued the 70th installment in its annual The Food Retailing Industry Speaks series. Based on responses from retailers that together operate more than 36,000 stores, the report provides a window on what the leaders of the nation’s grocery companies think about the challenges they currently face and prospects for the

Heeding the call for a nobler purpose

Heeding the call for a nobler purpose

There is a sea change occurring among business leaders in America that promises to transform a sector of society that has frequently been criticized, with some justification, for being motivated solely by profits. The Business Roundtable, an association of chief executive officers of major U.S. companies, last month issued an updated “Statement on the Purpose

A test for antitrust enforcement

A test for antitrust enforcement

The nation’s top consumer-facing technology companies, including e-commerce powerhouse Amazon, will encounter increased scrutiny from the federal government. The Department of Justice late last month announced that it is looking into the business practices of “market-leading online platforms,” an elite group led by Facebook, Google and Apple, as well as Amazon. Overseen by the department’s

Amazon extends its horizons

Amazon extends its horizons

Amazon, synonymous with innovation in retailing and technology, consistently tests boundaries as a result of its self-described customer obsession and commitment to long-term thinking. The company’s catalytic role in e-commerce is a given, but in recent years it has also extended its reach in the realm of brick-and-mortar retailing. Through the acquisition of Whole Foods

McMillon equal to the occasion

Walmart held the series of events that comprise its annual meeting earlier this month on its home turf in northwest Arkansas, and, according to a well-established pattern, the occasion afforded the company the opportunity to celebrate its accomplishments, recognize its workforce and look to the future. Walmart’s eminence as the world’s biggest retailer has long

Seismic changes recast retail

Already intense, the competition among mass market retailers for the allegiance of omnichannel shoppers is becoming more fierce. Not a week goes by without an announcement from a major retailer about how it intends to improve the customer experience. Although the idea that brick-and-mortar stores are passe and will slowly but surely whither away has

Omnichannel a work in progress

Omnichannel a work in progress

The transformation of the retail business continues apace, but the outright revolution promised by the adherents of e-commerce and digital media still appears to be a ways away. That’s one of the insights gleaned from new research conducted by the National Retail Federation (NRF) and Forrester. Based on responses from 69 retailers — a mix

Accepting the need for change

Accepting the need for change

Giant Eagle Inc. is one of the nation’s premier regional grocers. With 216 Giant Eagle and Market District supermarkets and 258 GetGo convenience stores, the company is a leader in its operating area, which includes western Pennsylvania, where it is headquartered; north central Ohio; northern West Virginia; central Indiana; and Maryland. The stores generate some

MMR’s sister publication hosts CBD Roundtable

MMR’s sister publication hosts CBD Roundtable

CHICAGO — Chain Drug Review, the sister publication of Mass Market Retailers, conducted a CBD Roundtable at the recent ECRM Cough/Cold Show at the Sheraton Grand Hotel. Participating in the panel discussion were: Dave Donnan, senior partner, A.T. Kearney. Vincent Porpiglia, president of Hero Brands, internal sales arm for Select CBD. Dave Janowicz, vice president

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