SATIS_1170x120_10-29-20

Jeffrey Woldt

Video Forum: Clint Mahlman, London Drugs

Video Forum: Clint Mahlman, London Drugs

Clint Mahlman, president and chief operating officer of London Drugs, tells this week’s Video Forum how the drug chain’s unique business model meets a variety of needs for consumers in Western Canada, especially during the COVID-19 outbreak. He also discusses the boom in e-commerce, an area in which London Drugs has more than two decades

Ahold Delhaize views trust as differentiator

Ahold Delhaize views trust as differentiator

The trust stemming from Ahold Delhaize’s effective response to the coronavirus pandemic (which was examined in this space in the last issue of MMR), together with its long-standing commitment to delivering a comprehensive omnichannel experience, bodes well for the company as it looks to a post-COVID world. “We strongly believe in the combination, under the

Ahold Delhaize ups game during COVID

Ahold Delhaize ups game during COVID

The impact on retailers of the COVID-19 pandemic has varied considerably, even among sellers of essential products. Ahold Delhaize is one of the companies that, in the words of president and chief executive officer Frans Muller, has managed to “translate this unprecedented demand … into outstanding results.” Speaking after the release of Ahold Delhaize’s second

New priorities are safety and omnichannel allure

The COVID-19 pandemic is testing mass market retailers on two major fronts. Target chairman and CEO Brian Cornell received a lot of attention recently when he spoke about how consumer behavior has changed since the arrival of the novel coronavirus in the U.S., and what it will take to get shoppers to feel comfortable about

COVID-19 crisis puts retailers to the test

For retail companies that sell essential merchandise and remain open during the COVID-19 pandemic, the crisis has created new exigencies that are testing their mettle. With consumer preferences and shopping patterns undergoing sudden and dramatic shifts, stores have had to scramble to meet unprecedented demand, while at the same time doing everything they can to

Adapting to change, grocers are ‘cautiously optimistic’

PHOENIX — After weathering the storm unleashed by the advent of grocery e-commerce and the attendant predictions about the demise of brick-and-mortar stores, supermarket operators have regained their equilibrium and are charting a new course in the omnichannel world. The change in attitude was evident at the annual Midwinter Executive Conference convened by the industry’s

Retail industry exhibits vitality as barriers fall

Retail industry exhibits vitality as barriers fall

Anyone questioning the vitality of the retail industry would have had those doubts put to rest if they were present at the National Retail Federation’s Big Show in New York City earlier this month. With some 40,000 attendees — almost half of them retailers, including everyone from small business owners to John Furner, president of

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