Clint Mahlman, president and chief operating officer of London Drugs, tells this week’s Video Forum how the drug chain’s unique business model meets a variety of needs for consumers in Western Canada, especially during the COVID-19 outbreak. He also discusses the boom in e-commerce, an area in which London Drugs has more than two decades
The fourth quarter of the calendar year, always a pivotal time for retailers, is in 2020 shaping up as a make-or-break period. Rocked by the COVID-19 pandemic and subsequent measures to limit the virus’ spread, many retailers have seen business fundamentals, already shaken by e-commerce and changing consumer behavior, further undermined. A new report by
The trust stemming from Ahold Delhaize’s effective response to the coronavirus pandemic (which was examined in this space in the last issue of MMR), together with its long-standing commitment to delivering a comprehensive omnichannel experience, bodes well for the company as it looks to a post-COVID world. “We strongly believe in the combination, under the
The impact on retailers of the COVID-19 pandemic has varied considerably, even among sellers of essential products. Ahold Delhaize is one of the companies that, in the words of president and chief executive officer Frans Muller, has managed to “translate this unprecedented demand … into outstanding results.” Speaking after the release of Ahold Delhaize’s second
The COVID-19 pandemic is testing mass market retailers on two major fronts. Target chairman and CEO Brian Cornell received a lot of attention recently when he spoke about how consumer behavior has changed since the arrival of the novel coronavirus in the U.S., and what it will take to get shoppers to feel comfortable about
Outrage over the killing of George Floyd while members of the Minneapolis Police Department were taking him into custody extends to corporate America. The CEOs of Target, Kroger, Albertsons Cos., Hy-Vee, CVS Health and Walgreens Boots Alliance, along with other retail executives and their counterparts in a variety of industries, have condemned the incident, called
Mass market retailers engaged in the fight against the SARS-CoV-2 virus and its devastating human and economic consequences should be ready for a long haul. Despite growing pressure in this country and around the world to end lockdowns and ease social distancing protocols, scientists warn that a headlong rush to the “new normal” could well
For retail companies that sell essential merchandise and remain open during the COVID-19 pandemic, the crisis has created new exigencies that are testing their mettle. With consumer preferences and shopping patterns undergoing sudden and dramatic shifts, stores have had to scramble to meet unprecedented demand, while at the same time doing everything they can to
RxImpact Day on Capitol Hill was one of the many casualties of the COVID-19 pandemic, which hit this country hard early this month and, as of this writing, showed no signs of abating. Conducted by the National Association of Chain Drug Stores, RxImpact Day would have brought together more than 400 pharmacy advocates in Washington,
PHOENIX — After weathering the storm unleashed by the advent of grocery e-commerce and the attendant predictions about the demise of brick-and-mortar stores, supermarket operators have regained their equilibrium and are charting a new course in the omnichannel world. The change in attitude was evident at the annual Midwinter Executive Conference convened by the industry’s
Retailers and suppliers accustomed to thinking of the United States or Western Europe as the epicenter of innovation should take a moment to consider China, a nation of more than a billion increasingly affluent people who are reshaping the way consumer products are bought and sold. A look at new developments in the dynamic Chinese
Anyone questioning the vitality of the retail industry would have had those doubts put to rest if they were present at the National Retail Federation’s Big Show in New York City earlier this month. With some 40,000 attendees — almost half of them retailers, including everyone from small business owners to John Furner, president of