NOLUMA_1170x120_10-11-19

Jeffrey Woldt

CVS enhances role as health advocate

CVS enhances role as health advocate

Everyone recognizes CVS Health’s importance in the delivery of pharmacy care to Americans. During the past decade, the company not only augmented its already formidable presence in the drug store business but emerged as a major force in the pharmacy benefits management and retail clinic sectors. With the launch earlier this month of an initiative

Traditional retailers can’t let service slip

Traditional retailers can’t let service slip

Results from the latest iteraton of the American Customer Satisfaction Index (ACSI) were released late last month, and they contain some worrisome findings for most of the nation’s mass market retailers. After reaching its pinnacle two years ago, the index, which is based on data drawn from interviews with some 70,000 consumers, fell for the

Supers enter new era

MIAMI BEACH, Fla. — If the activity at last month’s FMI Midwinter Executive Conference is a true indication, the nation’s supermarket retailers, a group that has traditionally adhered to a conservative business model, are gearing up to reshape the way they meet the needs of consumers. “We’re seeing unprecedented levels of change in our industry

Are recent headlines a sign of things to come?

Two recent business stories that received a fair amount of attention in mainstream media channels raise some interesting questions about the trajectory of retailing in America. The National Retail Federation reported in the middle of last month that holiday sales increased just 3% to $626 billion. The lackluster performance fell well short of the association’s

A year of achievement for a unique company

A year of achievement for a unique company

The year that just ended was one to remember for CVS Health. While maintaining a level of performance that set the standard for the retail pharmacy sector, the company made a series of moves that broadened and deepened its reach in the nation’s health care and retail industries. Since its acquisition of the Caremark pharmacy

1 5 6 7