Kath McLay

Sam’s Club’s McLay on ‘the profitability paradox’

Sam’s Club’s McLay on ‘the profitability paradox’

NEW YORK – The pandemic has put consumers in the driver’s seat: it’s a truism voiced repeatedly at this week’s NRF Retail Converge conference. Kath McLay, president and chief executive officer at Sam’s Club, shares the sentiment, and thinks the new normal also is an opportunity for retailers willing to engage consumers on their terms.