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Kroger

Kroger adds to delivery network

CINCINNATI — Kroger continues to extend its grocery delivery network rapidly, most recently via the openings of a new “spoke” in Louisville, Ky., and a customer fulfillment center (CFC) in Dallas. Kroger describes the 50,000-square-foot spoke as “a last-mile, cross-dock” operation that features technology from U.K.-based partner Ocado Group PLC. The spoke allows Kroger to

Kroger gives its loyalty program a Boost

Kroger gives its loyalty program a Boost

CINCINNATI — Kroger Co. has expanded its customer loyalty program with a membership option, called Boost by Kroger, that offers unlimited free grocery delivery on orders of $35 or more, fuel discounts of up to $1 per gallon and additional savings on the retailer’s Our Brands products. Kroger estimates the membership can save customers more

Kroger adds fulfillment center in Wisconsin

CINCINNATI — Kroger Co. is expanding its online order delivery network with the addition of a new customer fulfillment center (CFC) in Pleasant Prairie, Wis., the company said last month. “We are thrilled to launch Kroger Delivery in Pleasant Prairie, continuing our long-standing engagement in the state of Wisconsin,” said Kroger senior vice president and

Kroger now delivering in Miami area

CINCINNATI — With the launch this month of a fulfillment “spoke” in Miami, Kroger is offering grocery delivery to shoppers in South Florida, where the retailer has no retail locations. Kroger describes the 60,000-square-foot spoke as “a last-mile, cross-dock” operation that features technology from U.K.-based partner Ocado Group PLC. The spoke allows Kroger to expand

Kroger beats estimates, raises outlook

Kroger beats estimates, raises outlook

CINCINNATI — Kroger reported first quarter sales and earnings that beat expectations, and the company raised its outlook for the full year. Kroger said that total company sales in the first quarter were $44.6 billion, compared to $41.3 billion for the same period last year. Excluding fuel, sales increased 3.8%. Identical Sales without fuel increased

Kroger sets second Go Fresh & Local Supplier Accelerator

Kroger sets second Go Fresh & Local Supplier Accelerator

CINCINNATI — The Kroger Co. announced the second year of its Go Fresh & Local Supplier Accelerator, a program designed to enhance and accelerate the selection of local items sold in the Kroger Family of Companies. The program provides a pathway to entry for local businesses of all sizes by allowing American-based growers and producers

Kroger expands fulfillment network

Kroger expands fulfillment network

CINCINNATI — Kroger announced at its 2022 Business Update in Orlando Friday that it will offer more Americans delivery through the addition of spoke facilities in Austin and San Antonio, Texas and Birmingham, Ala. powered by the Kroger Fulfillment Network and Ocado Group. As a continuation of Kroger’s successful entry into Florida in 2021 without physical stores, the new Texas and Alabama facilities will serve

Kroger’s Q4 results beat expectations

Kroger’s Q4 results beat expectations

CINCINNATI — Kroger delivered fourth-quarter results that topped expectations, with a total 3.7% sales gain (excluding fuel). Identical sales without fuel increased 4.0%, exceeding expectations for a 2.84% rise, and were up 14.6% on a two-year stack basis. Digital sales on a two-year stack grew 105%. Adjusted earnings per share of $0.91 also beat expectations.

Customer satisfaction with retailers is mostly steady

Customer satisfaction with retailers is mostly steady

ANN ARBOR, Mich. — Customer satisfaction with retail is relatively stable, according to the American Customer Satisfaction Index’s 2021-2022 ranking.  The Retail Trade sector as a whole saw its score dip just 0.5% to 75.1 (out of 100). “Cool stability,” says ACSI managing director David VanAmburg. “That’s the best way to describe the retail sector

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