CINCINNATI — Kroger continues to extend its grocery delivery network rapidly, most recently via the openings of a new “spoke” in Louisville, Ky., and a customer fulfillment center (CFC) in Dallas. Kroger describes the 50,000-square-foot spoke as “a last-mile, cross-dock” operation that features technology from U.K.-based partner Ocado Group PLC. The spoke allows Kroger to
CINCINNATI — Kroger Co. has expanded its customer loyalty program with a membership option, called Boost by Kroger, that offers unlimited free grocery delivery on orders of $35 or more, fuel discounts of up to $1 per gallon and additional savings on the retailer’s Our Brands products. Kroger estimates the membership can save customers more
CINCINNATI — Kroger Co. is expanding its online order delivery network with the addition of a new customer fulfillment center (CFC) in Pleasant Prairie, Wis., the company said last month. “We are thrilled to launch Kroger Delivery in Pleasant Prairie, continuing our long-standing engagement in the state of Wisconsin,” said Kroger senior vice president and
AURORA, Colo. — Kroger Co. is expanding its online order delivery network with the addition of a new customer fulfillment center (CFC) in the Denver Metro Area, the company said Tuesday. “We are thrilled to expand and introduce our innovative Kroger Fulfillment Network to one of the fastest-growing areas in the country and have the
CINCINNATI — With the launch this month of a fulfillment “spoke” in Miami, Kroger is offering grocery delivery to shoppers in South Florida, where the retailer has no retail locations. Kroger describes the 60,000-square-foot spoke as “a last-mile, cross-dock” operation that features technology from U.K.-based partner Ocado Group PLC. The spoke allows Kroger to expand
CINCINNATI — Kroger reported first quarter sales and earnings that beat expectations, and the company raised its outlook for the full year. Kroger said that total company sales in the first quarter were $44.6 billion, compared to $41.3 billion for the same period last year. Excluding fuel, sales increased 3.8%. Identical Sales without fuel increased
CINCINNATI — Kroger continues to deliver on its Zero Hunger | Zero Waste commitment, the centerpiece of the company’s environmental, social, and governance (ESG) strategy. The Kroger Co. Zero Hunger | Zero Waste Foundation — in collaboration with the Foundation for Food & Agricultural Research (FFAR) — has launched the Food Waste Challenge, to develop
CINCINNATI — The Kroger Co. announced the second year of its Go Fresh & Local Supplier Accelerator, a program designed to enhance and accelerate the selection of local items sold in the Kroger Family of Companies. The program provides a pathway to entry for local businesses of all sizes by allowing American-based growers and producers
CINCINNATI — Kroger Co. posted solid sales gains in its fourth quarter as customers continued to prepare and eat meals at home. Earnings exceeded projections despite higher supply chain costs, the company said earlier this month. Kroger revised its full-year adjusted earnings forecast to $3.40 to $3.50 a share from an earlier projection of $3.25
CINCINNATI — Kroger announced at its 2022 Business Update in Orlando Friday that it will offer more Americans delivery through the addition of spoke facilities in Austin and San Antonio, Texas and Birmingham, Ala. powered by the Kroger Fulfillment Network and Ocado Group. As a continuation of Kroger’s successful entry into Florida in 2021 without physical stores, the new Texas and Alabama facilities will serve
CINCINNATI — Kroger delivered fourth-quarter results that topped expectations, with a total 3.7% sales gain (excluding fuel). Identical sales without fuel increased 4.0%, exceeding expectations for a 2.84% rise, and were up 14.6% on a two-year stack basis. Digital sales on a two-year stack grew 105%. Adjusted earnings per share of $0.91 also beat expectations.
ANN ARBOR, Mich. — Customer satisfaction with retail is relatively stable, according to the American Customer Satisfaction Index’s 2021-2022 ranking. The Retail Trade sector as a whole saw its score dip just 0.5% to 75.1 (out of 100). “Cool stability,” says ACSI managing director David VanAmburg. “That’s the best way to describe the retail sector