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NRF Retail Converge

Sam’s Club’s McLay on ‘the profitability paradox’

Sam’s Club’s McLay on ‘the profitability paradox’

NEW YORK – The pandemic has put consumers in the driver’s seat: it’s a truism voiced repeatedly at this week’s NRF Retail Converge conference. Kath McLay, president and chief executive officer at Sam’s Club, shares the sentiment, and thinks the new normal also is an opportunity for retailers willing to engage consumers on their terms.

Walmart’s John Furner talks about retail’s future

Walmart’s John Furner talks about retail’s future

NEW YORK — When he was asked almost a year ago what pandemic-related changes in consumer behavior would likely stick around once things returned to normal, Walmart U.S. president and CEO John Furner said it was too soon to tell. So when National Retail Federation president and CEO Matthew Shay interviewed Furner on Monday, during