Pandemic presents new differentiation prospects for grocers

The grocery retailing industry was already undergoing a slow transformation when the COVID-19 pandemic hit. Although only 3% to 4% of U.S. grocery sales were online in 2019, retailers had been investing heavily in e-commerce capabilities for a few years. As online grocery offerings increased, shoppers started ordering groceries online and choosing between curbside pickup

Meeting summer demand is a struggle for British retailers

As I write this at the start of July, the U.K. is still in the grip of partial lockdown. Although everything but nightclubs and indoor entertainment is open, social distancing measures and masks are still in place, limiting numbers and making it both uncomfortable and uninspiring to shop. The much vaunted requirement for “experiential” retail

Returning to normal in Australia is hopefully within reach

SYDNEY, Australia — As the northern hemisphere dreams about reopening and restoring their pandemic-ravaged economies, an encouraging slow recovery is being played out at the other end of the world. Australia’s success (and New Zealand’s) in suppressing COVID-19, apart from the isolated flare-up and occasional lockdown, has produced a bounce back in business and household

Amazon’s sharp rise is hardly an accident

Amazon’s sharp rise is hardly an accident

Much has been made of shoppers’ changing behavior during the holiday selling season. Driven by fallout from the COVID-19 pandemic, the shift away from brick-and-mortar stores toward e-commerce has accelerated significantly. Adobe Analytics reports that online sales set records on Thanksgiving, Black Friday and Cyber Monday, rising some 22% on the first two days and

Pandemic sheds new light on the powerful role of empathy

The world has changed drastically in the past few months. COVID-19 has brought unprecedented disruption, and it has also turbocharged rapid innovation. Perhaps most importantly, on a human level, it has been an enormous call to action for a trait one might not think about nearly enough in the world of “business as usual”: the