A customer who has a positive shopping experience with a retailer will come back for more, a new study suggests, which seems obvious enough. But the research, conducted for the ICSC (International Council of Shopping Centers), found that a single in-store purchase translates into additional spending via the retailer’s online platform, and vice versa. The
Back in 1974, Richard Nixon became the first U.S. president to resign from office. Writer Steven King published his first novel. The Sears Tower in Chicago became the world’s tallest building. And in another first that year, a pack of Wrigley’s chewing gum was scanned at a Marsh Supermarket in Troy, Ohio. Although little appreciated
Technology is not just changing the way people shop and buy. It also may be changing the way some of them steal, and the ways that retailers are fighting back. “We are seeing dramatic changes in the risks faced by retailers, and loss prevention practices and priorities are evolving to meet those challenges,” NRF vice
The German hard discount grocery retailer Lidl stumbled in its much anticipated U.S. debut two years ago. The retailer has proven a strong competitor throughout Europe, with a business model based on small stores, a no-frills shopping experience and low low prices, and Lidl had big plans for the U.S. market. After opening nine stores
For a growing number of brick-and-mortar retailers, the future looks small. Sears is the latest company to embrace the trend. The retailer, which emerged from bankruptcy and a court-supervised auction process in February with about 425 big-box stores, said it plans to open three small Sears Home & Life stores in May. The stores will
The war between retailers and credit card companies over transaction fees continues. The latest battle in that war began on March 1, when Kroger Co. announced that its Smith’s Food & Drug Stores division will be the company’s second banner to stop accepting Visa credit cards as a form of payment, beginning on April 3. Foods
The overall U.S. economy is still strong. But many Americans, including people who have jobs, are still struggling financially. As a recent report from the Hartman Group points out, the fact that large numbers of American consumers are living paycheck to paycheck inevitably affects how and where they shop. The report — “The Business of
A retail renaissance is coming. That is the view of a new report from Coresight Research, which argues that 2019 will be a year of reinvention, for the retail industry and for retail stores. “By the end of 2019, we expect to see spectacular new flagships, many more online-to-off-line ventures and smarter supply chains,” writes
Technology is rapidly changing the retail industry, but for now the fears of an apocalyptic impact on brick-and-mortar stores seem overblown. With Walmart, Target and many other mass retailers leveraging their physical stores to help them succeed with online customers as well as those that prefer to do their shopping in person, there is also
NEW YORK — Just in time for the holidays, retailers received some good news about trade. First, right after retailers posted strong Thanksgiving weekend sales, came the news that President Trump, Canadian Prime Minister Justin Trudeau and Mexican President Enrique Pena Nieto had signed a new trade pact — the United States-Mexico-Canada Agreement — to
Unemployment is low, and consumer confidence is high. But no matter how well the overall economy is doing, Americans are still focused on saving money. Recent research from the National Retail Federation shows that the preference for value affects where consumers shop and what they buy. A survey of more than 3,000 U.S. adults found
The upcoming holiday season is projected to be a good one for the retail industry. But much of the sales growth will be a result of additional traffic on retailers’ websites rather than in their stores. Online spending during the upcoming holiday shopping season is expected to grow 14.8%, to $124.1 billion, according to Adobe