WSL Future of Health Event

Scot Meyer

DG’s health care game changer

DG’s health care game changer

The “retailification” of health care could be great news for rural Americans, making routine medical services more accessible and affordable in communities that are currently underserved. Paul Schuhmacher, a managing director in the health care practice of the global management consultancy AArete, points to Dollar General’s partnership with mobile health provider DocGo as a potential

Retailing is still at its core about people

The exhibit floor at NRF 2023: Retail’s Big Show was a cornucopia of technological innovation, packed with exhibitors showing off the latest robots, kiosks and mobile point-of-sale solutions, as well as scads of artificial intelligence applications designed to help retailers do everything from addressing theft within their stores to better forecasting their inventory needs. There

Good news for retailers in crime fight

Good news for retailers in crime fight

Shrink is a problem that’s as old as retailing, and it’s actually a number of separate issues — theft by customers (shoplifting), theft by employees, vendor fraud, operational errors and things like damage, waste and spoilage. But, as has been noted previously on this page, the shoplifting problem has increased dramatically in recent years, driven

Holiday sales forecasts are upbeat

Holiday shoppers this year are facing rising prices, another interest rate hike that will make using their credit cards more costly, and the threat posed by new COVID variants, the flu and a surge in respiratory syncytial virus (RSV) infections. Despite all this, most forecasts for retail sales this holiday shopping season are pretty optimistic.

Fresh food remains key differentiator

Supermarkets have long used their perishable food departments to wow shoppers and to convey an image of food quality and freshness that helps elevate shoppers’ perceptions of the whole store. The importance of fresh food has only grown lately, as the pandemic led Americans to change their grocery shopping and cooking habits in ways that

Consumers still like shopping in stores

Consumers still like shopping in stores

The pandemic caused many consumers to embrace online shopping. Will inflation make them kick it to the curbside? A recent survey by category growth design firm ChaseDesign found that the number of retail customers using buy online pickup in-store (BOPIS) services “all the time” fell by one-third (45% down to 32%) in 2021 and said

Online food shoppers balance priorities

Online food shoppers balance priorities

Online grocery shoppers may not be exactly who we think they are, a new study suggests. Although they do tend to have higher salaries than their brick-and-mortar shopping counterparts, for example, it turns out that U.S. online grocery shoppers are not just members of a leisure class who shop from home because it’s easier and