Karlyn Mattson, chief merchandising officer at GNC, tells this week’s Video Forum about the specialty retailer’s commitment to keeping pace with the changing needs of health and wellness consumers. She talks about how her varied retail experience informs her approach to the nutritional supplements category, the company’s dedication to science-based innovation, and the need to
This week’s Video Forum features the second installment of a two-part interview with George Rafferty and Claire Biermaas, president and vice president of corporate partnerships, respectively, at AmerisourceBergen. Among the subjects they discuss are the importance of communication and diversity of thought in finding the best solutions for customers, the enhancement of the technology systems
This week’s Video Forum features the second part of an interview with Bryan Gildenberg, senior vice president of commerce at the Omnicom Commerce Group and former chief knowledge officer at Kantar. The changing behavior of consumers, the impact of Amazon on the marketplace, and the future of brick-and-mortar stores are among the issues Gildenberg addresses.
Bryan Gildenberg, senior vice president of commerce at the Omnicom Commerce Group and former chief knowledge officer at Kantar, shares his insights about the current status and future prospects of the retailing and consumer products sectors. In a wide-ranging discussion, Gildenberg talks about companies’ responses to the COVID pandemic, ongoing changes in the supply and
Richard Schmitz, chief engagement officer at the Pharmacy Quality Alliance, tells this week’s Video Forum about the thinking behind the new “PQA Social Determinants of Health Resource Guide.” The publication examines the role that pharmacies can play in addressing seven barriers that patients often face — everything from the cost of medications to food insecurity
In this week’s Video Forum episode, Jennifer Zilka, who was recently named president of Good Neighbor Pharmacy, talks about the prospects for independent drug stores in America. The support provided to independents by Good Neighbor and its parent company, AmerisourceBergen; the evolution of community pharmacy practice; and the impact of digital technology on patients
MMR‘s sister publication, Chain Drug Review, has named the National Association of Chain Drug Stores its Retailer of the Year. The designation might seem odd for an association, but NACDS is an organization comprised of retailers, with C-suite executives from member companies comprising the board of directors. This edition of Video Forum features three of
In the second of two Video Forum interviews, Frans Muller, president and chief executive officer of Ahold Delhaize, talks about changing expectations for mass market retailers and other large businesses. He delves into Ahold Delhaize’s increasing engagement with such important societal issues as sustainability, diversity and inclusion, and health and wellness.
In the first of two Video Forum segments, Frans Muller, president and chief executive officer of Ahold Delhaize, talks about the next phase of the company’s Leading Together strategy. He discusses the thinking behind the retailer’s stepped-up investment in digital and omnichannel capabilities, the ongoing revitalization of its local brands in the U.S. and Europe,
In this week’s Video Forum, Scott Knoer, executive vice president and chief executive officer of the American Pharmacists Association, describes efforts to advance the interests of the nation’s pharmacists and expand their scope and impact on health care. The working relationship between pharmacists and physicians, working conditions for pharmacists, and the need for a more
Michelle Peluso, CVS Health’s executive vice president and chief customer officer, who will become co-president of CVS Pharmacy on January 1, tells this week’s Video Forum about the company’s ongoing omnichannel transformation. She also addresses the new Healthier Happens Together corporate advertising campaign, CVS’ growing array of digital and IT capabilities, and opportunities to enhance
In this week’s Video Forum, Christina Hennington, executive vice president and chief growth officer at Target, discusses the company’s success at tailoring its business model to changing circumstances and consumer needs. Among the subjects she addresses are Target’s guiding principles, the development of owned brands and their place in the merchandise mix, and the