In this week’s Video Forum, Andre Persaud, Rite Aid’s chief retail officer, talks about the drug store chain’s continued progress despite the challenges brought about by fallout from the COVID pandemic, the current high rate of inflation and a tight labor market. Among the subjects he addresses are scope of pharmacy practice, Rite Aid’s new
Douglas Hoey, chief executive officer of the National Community Pharmacists Association, tells this week’s Video Forum about NCPA’s annual convention, which was highlighted by the appearance of Federal Trade Commission chair Lina Khan. Hoey discusses the FTC’s ongoing investigation of PBMs’ business practices, efforts to lock in the expanded scope of practice that pharmacists have
In this week’s Video Forum, Scott Emerson, founder and president of the Emerson Group, talks about the COVID-19 pandemic’s adverse impact on innovation in merchandising and marketing, future implications of the proliferation in retail media, and essentials in brand building. Emerson also shares his ideas about the best way for small and mid-size suppliers to
Scott Emerson, founder and president of the Emerson Group, an organization dedicated to helping small and mid-size brands compete in a marketplace dominated by large CPG suppliers, tells Video Forum about plans for the company’s upcoming Industry Day. In addition, he shares his views about how consumers and retailers have adapted to the turmoil of
Steve Mister, president and CEO of the Council for Responsible Nutrition, gives Video Forum an update on recent events in the fast-paced nutritional supplements category. He provides a critique of the Food and Drug Administration’s regulatory and educational work in the field, talks about a new CRN study on savings to the health care system
Dave Bass, managing director of FreshDirect, takes stock of the online grocer on the occasion of its 20th anniversary. He tells this week’s Video Forum about how FreshDirect has helped change the way that consumers approach food shopping, the importance of maintaining close ties with local farmers and other suppliers, efforts to build customer loyalty,
In this week’s Video Forum, Dave Wendland, vice president of strategic relations at Hamacher Resource Group, reflects on three decades of involvement with the retailing business. Recent developments in the self-care, beauty and grocery categories; the impact of inflation on consumer behavior; and innovations in merchandising are among the subjects he addresses. Wendland also talks
In the second of two installments, Nicholas Hall, chairman and CEO of the Nicholas Hall Group of Companies, tells this week’s Video Forum about the coming reconfiguration of the self-care sector. He also addresses some of the challenges stemming from the large assortments carried by chains in the U.S.; prospects for over-the-counter health care devices
Nicholas Hall, chairman and CEO of the Nicholas Hall Group of Companies, tells this week’s Video Forum about how the self-care category performed during the COVID pandemic and assesses its prospects now that a new normal is beginning to emerge. In the first installment of a two-part interview, Hall also discusses Americans’ embrace of self-care,
In the second installment of a two-part interview, Musab Balbale talks about the strength of the team at CVS Health that is deploying digital tools to enhance the customer journey. He also discusses the company’s ExtraCare loyalty program and the drive to personalize product and service offerings; how CVS’ current store rationalization initiative will impact
Musab Balbale, senior vice president and chief merchant at CVS Health, tells this week’s Video Forum about efforts to build on the momentum the retailer developed during the COVID pandemic and further strengthen customer relationships. He also discusses how the company’s identity as a health care provider impacts the front-end business, the advantages of maintaining
Natalie Knight, chief financial officer of Ahold Delhaize, tells this week’s Video Forum what lies behind the supermarket operator’s solid first quarter results and continued market share gains. In addition, she discusses the progress Ahold Delhaize has made in implementing its long-term strategic plan, despite ongoing turmoil in the marketplace; challenges for consumers and businesses