Michelle Peluso, CVS Health’s executive vice president and chief customer officer, who will become co-president of CVS Pharmacy on January 1, tells this week’s Video Forum about the company’s ongoing omnichannel transformation. She also addresses the new Healthier Happens Together corporate advertising campaign, CVS’ growing array of digital and IT capabilities, and opportunities to enhance
In this week’s Video Forum, Christina Hennington, executive vice president and chief growth officer at Target, discusses the company’s success at tailoring its business model to changing circumstances and consumer needs. Among the subjects she addresses are Target’s guiding principles, the development of owned brands and their place in the merchandise mix, and the
Andrea Leigh, principal in Andrea K. Leigh Consulting, shares with this week’s Video Forum her assessment of the evolution of omnichannel retailing. In the second of two interviews, she looks at some of the companies that are mounting a challenge to Amazon in e-commerce, the coming shakeout in delivery options, and recent developments in China
In this week’s Video Forum, Joe Bivona, executive director of the Academy of Food Marketing and Food Marketing Educational Foundation at St. Joseph’s University, talks about the school’s efforts to prepare members of the next generation for careers in the retailing and CPG sectors. New skill sets needed by tomorrow’s executives; the co-op and internship
Wendy Liebmann has devoted her career to charting the changing wants and needs of consumers and analyzing what that evolution means for the retail and CPG sectors. In this week’s Video Forum, Liebmann, chief executive officer and chief shopper at WSL Strategic Retail, talks about mass market retailers’ performance during the COVID pandemic, ongoing industrywide
New York City-based Zitomer offers a shopping experience unlike any other drug store in the U.S. In this week’s Video Forum, Sharon Sternheim, the company’s president, talks about some of the elements — among them, extensive assortments of high-end beauty and personal care products, toys and apparel, as well as consistently high levels of customer
Elliott Rodgers, chief information officer at Ulta Beauty, tells this week’s Video Forum about the various ways the specialty retailer is bringing technology to bear to help realize its strategic objectives. Among the issues he addresses are the role of digital tools in business transformation, a collaborative approach to supply chain management, consumer-facing technology, and
In this week’s Video Forum, Peggy Davies, who was recently confirmed as president of the Private Label Manufacturers Association after serving in the role on an interim basis since June 2020, discusses efforts to build on the legacy of her predecessor, Brian Sharoff. She also talks about COVID’s impact on the store brand business, the
The nation’s grocers have had to adapt quickly to changing conditions over the past year and a half. In this week’s Video Forum, Leslie Sarasin, president and chief executive officer of FMI, talks about the resilience shown by the industry during the COVID pandemic. She also discusses changing shopping patterns, the ramifications of consumers’
As the industry gears up for NACDS Total Store Expo, which this year will be held virtually from August 23 through August 25, Video Forum talked with four executives about ways to get the most out of the event. Jim Whitman, senior vice president of member programs and services at NACDS; Lisa Paley, general manager
In this week’s Video Forum, Kevin Hourican, president and chief executive officer of Sysco Corp., a global leader in selling, marketing and distributing food and nonfood products, primarily to restaurants and institutional customers, talks about the company’s recently unveiled Recipe for Growth. The former president of CVS Pharmacy also discusses the state of the food
In the second of two episodes about the drug store market in China, Video Forum examines the impact of e-commerce. Ed Rowland, principal of Rowland Global LLC, and Alice Wang, a Shanghai-based consultant and instructor at Alibaba’s Taobao University, share insights about younger consumers’ embrace of online-to-offline services, the growing presence of Alibaba and JD.com