June 27, 2022 by Jeffrey Woldt
Chain Drug Review/MMR Video Forum, Nicholas Hall, Nicholas Hall Group of Companies, self-care, Video Forum
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Nicholas Hall, chairman and CEO of the Nicholas Hall Group of Companies, tells this week’s Video Forum about how the self-care category performed during the COVID pandemic and assesses its prospects now that a new normal is beginning to emerge. In the first installment of a two-part interview, Hall also discusses Americans’ embrace of self-care,
June 13, 2022 by Jeffrey Woldt
Chain Drug Review/MMR Video Forum, CVS Health, Musab Balbale, Video Forum
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In the second installment of a two-part interview, Musab Balbale talks about the strength of the team at CVS Health that is deploying digital tools to enhance the customer journey. He also discusses the company’s ExtraCare loyalty program and the drive to personalize product and service offerings; how CVS’ current store rationalization initiative will impact
June 6, 2022 by Jeffrey Woldt
Chain Drug Review/MMR Video Forum, CVS Health, Musab Balbale, Video Forum
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Musab Balbale, senior vice president and chief merchant at CVS Health, tells this week’s Video Forum about efforts to build on the momentum the retailer developed during the COVID pandemic and further strengthen customer relationships. He also discusses how the company’s identity as a health care provider impacts the front-end business, the advantages of maintaining
May 23, 2022 by Jeffrey Woldt
Ahold Delhaize, Ahold Delhaize chief financial officer Natalie Knight, Chain Drug Review/MMR Video Forum, Natalie Knight, Video Forum
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Natalie Knight, chief financial officer of Ahold Delhaize, tells this week’s Video Forum what lies behind the supermarket operator’s solid first quarter results and continued market share gains. In addition, she discusses the progress Ahold Delhaize has made in implementing its long-term strategic plan, despite ongoing turmoil in the marketplace; challenges for consumers and businesses
May 9, 2022 by Jeffrey Woldt
Chain Drug Review/MMR Video Forum, GNC, Karlyn Mattson, Video Forum
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Karlyn Mattson, chief merchandising officer at GNC, tells this week’s Video Forum about the specialty retailer’s commitment to keeping pace with the changing needs of health and wellness consumers. She talks about how her varied retail experience informs her approach to the nutritional supplements category, the company’s dedication to science-based innovation, and the need to
April 4, 2022 by Jeffrey Woldt
AmerisourceBergen, Chain Drug Review/MMR Video Forum, Claire Biermaas, George Rafferty, Video Forum
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This week’s Video Forum features the second installment of a two-part interview with George Rafferty and Claire Biermaas, president and vice president of corporate partnerships, respectively, at AmerisourceBergen. Among the subjects they discuss are the importance of communication and diversity of thought in finding the best solutions for customers, the enhancement of the technology systems
March 7, 2022 by Jeffrey Woldt
Bryan Gildenberg, Chain Drug Review/MMR Video Forum, Kantar, Omnicom Commerce Group, Video Forum
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This week’s Video Forum features the second part of an interview with Bryan Gildenberg, senior vice president of commerce at the Omnicom Commerce Group and former chief knowledge officer at Kantar. The changing behavior of consumers, the impact of Amazon on the marketplace, and the future of brick-and-mortar stores are among the issues Gildenberg addresses.
February 28, 2022 by Jeffrey Woldt
Bryan Gildenberg, Chain Drug Review/MMR Video Forum, Omnicom Commerce Group, Video Forum
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Bryan Gildenberg, senior vice president of commerce at the Omnicom Commerce Group and former chief knowledge officer at Kantar, shares his insights about the current status and future prospects of the retailing and consumer products sectors. In a wide-ranging discussion, Gildenberg talks about companies’ responses to the COVID pandemic, ongoing changes in the supply and
February 7, 2022 by Jeffrey Woldt
Chain Drug Review/MMR Video Forum, Pharmacy Quality Alliance, Richard Schmitz, Video Forum
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Richard Schmitz, chief engagement officer at the Pharmacy Quality Alliance, tells this week’s Video Forum about the thinking behind the new “PQA Social Determinants of Health Resource Guide.” The publication examines the role that pharmacies can play in addressing seven barriers that patients often face — everything from the cost of medications to food insecurity
January 24, 2022 by Jeffrey Woldt
Chain Drug Review/MMR Video Forum, Good Neighbor Pharmacy, Jennifer Zilka, Video Forum
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In this week’s Video Forum episode, Jennifer Zilka, who was recently named president of Good Neighbor Pharmacy, talks about the prospects for independent drug stores in America. The support provided to independents by Good Neighbor and its parent company, AmerisourceBergen; the evolution of community pharmacy practice; and the impact of digital technology on patients
January 10, 2022 by Jeffrey Woldt
Chain Drug Review/MMR Video Forum, Colleen Lindholz, Kroger, Kroger Health, Meijer Inc., NACDS president and CEO Steve Anderson, National Association of Chain Drug Stores, Rick Keyes, Video Forum
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MMR‘s sister publication, Chain Drug Review, has named the National Association of Chain Drug Stores its Retailer of the Year. The designation might seem odd for an association, but NACDS is an organization comprised of retailers, with C-suite executives from member companies comprising the board of directors. This edition of Video Forum features three of
December 20, 2021 by Jeffrey Woldt
Ahold Delhaize chief executive officer Frans Muller, Chain Drug Review/MMR Video Forum, Frans Muller, Video Forum
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In the second of two Video Forum interviews, Frans Muller, president and chief executive officer of Ahold Delhaize, talks about changing expectations for mass market retailers and other large businesses. He delves into Ahold Delhaize’s increasing engagement with such important societal issues as sustainability, diversity and inclusion, and health and wellness.