U.S. online retail sales projected to top $1 trillion in 2022

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WASHINGTON — The Retail & Consumer Products practice at FTI Consulting projects U.S. online retail sales will reach $1.07 trillion in 2022 despite increasing concerns among shoppers about the condition of the economy and personal finances.

The milestone, which FTI Consulting projected prior to the COVID-19 pandemic would be reached in 2025, is an increase of 11.7% over 2021 and is in line with the pre-pandemic growth trajectory for the channel, according to FTI Consulting’s 2022 U.S. Online Retail Forecast. The 2022 forecast represents incremental online retail sales of $256 billion above FTI Consulting’s pre-pandemic forecast model — a 31% improvement.

Previously, the pandemic caused approximately $400 billion to move to the e-commerce channel in 2020 and 2021, compared to FTI Consulting’s pre-COVID forecast model. Large omnichannel retailers were the biggest beneficiaries of outsized online sales growth in this period.

Although the pandemic accelerated e-commerce adoption and purchase volumes online, the question now turns to whether these gains will be sustained, with shoppers returning to stores.

“There is persuasive evidence that COVID-19’s impact on e-commerce shopping will be enduring,” said J.D. Wichser, leader of the Retail & Consumer Products practice at FTI Consulting. “However, the rocket-like growth of online retail during COVID-19 certainly will moderate. Online sales in the past two years were driven by necessity — shopping from home due to stay-at-home living and work conditions — as well as more discretionary income due to government stimulus, a speedy jobs recovery and increased savings. This will modulate over time, exacerbated by recent inflationary pressure, which is expected to slow total retail spending over the second half of 2022 and is quickly becoming the primary source of stress for consumers, who don’t know how long it will persist.”

E-commerce retail sales saw significant growth between the second quarter of 2020 and the first quarter of 2021. Quarterly online sales growth year over year ranged from 45% to 53% during that time, compared to a consistent low- to mid-teen growth rate in the years prior to the pandemic. Online sales growth and market share gains post-COVID will be mostly consistent with pre-pandemic rates.

FTI Consulting’s Retail & Consumer Products practice expects the online channel’s share of U.S. retail sales (excluding auto and gas) to reach 22.1% in 2022, compared to 20.8% in 2021 and 15.2% in 2019.


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