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Video Forum: Jon Roberts, CVS Health

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Unique model’s value demonstrated during pandemic

In this week’s Video Forum, Jon Roberts, chief operating officer of CVS Health, discusses the company’s unique health care model and its performance during the COVID-19 crisis. He also addresses the response of patients and payers to CVS’ HealthHUB format, the important place that front-end merchandise has in the company’s retail strategy, and the impact of technology across the enterprise.


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