Amazon launches virtual health care clinic in U.S.

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SEATTLE — Amazon on Tuesday launched Amazon clinic, a virtual platform where users can connect with healthcare providers to help treat common ailments like allergies and skin conditions.

Dr. Nworah Ayogu, chief medical officer and general manager, Amazon Clinic said in blog posts that its new service would operate in 32 states, where customers who seek treatment, will be connected to health care providers. The service does not include health insurance and pricing will vary depending on providers, it added.

“Amazon Clinic will operate in 32 states and provide virtual care for more than 20 common health conditions, such as allergies, acne, and hair loss. At Amazon, we want to make it dramatically easier for people to get and stay healthy. We’ve begun that journey with Amazon Pharmacy—where customers can get their medication delivered to their door conveniently—in just two days for Prime Members. We’ve also entered into an agreement to acquire One Medical, a human-centered and technology-powered provider of primary care. One Medical members benefit from a dedicated relationship with their provider, a friendly and convenient in-office experience, and ongoing engagement via a dedicated app,” Ayogu wrote.

The online retailer first piloted virtual care visits for its own staff in Seattle in 2019 before offering services to other employers under the Amazon Care brand, which it now plans to close down by the end of this year.

“Amazon Pharmacy and One Medical (once the deal closes) are two key ways we’re working to make care more convenient and accessible. But we also know that sometimes you just need a quick interaction with a clinician for a common health concern that can be easily addressed virtually. We’ve thought hard about how to improve this part of the experience as well. That’s why today we’re also introducing Amazon Clinic, a message-based virtual care service that connects customers with affordable virtual care options when and how they need it—at home, after dinner, at the grocery store, or on the go—for more than 20 common health conditions, such as allergies, acne, and hair loss,” Ayogu added in his post.


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