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Issue 08-24-2020

Kroger stays true to values amid pandemic

CINCINNATI — Kroger Co. is responding to the historic retail disruption wrought by the coronavirus pandemic by doubling down on its values and purpose. “Throughout the public health crisis, our entire team of 500,000 associates has worked tirelessly to provide a safe environment for our customers and each other, with open stores, e-commerce solutions and

Pandemic drives grocers’ e-commerce, omnichannel volume

NEW YORK — The COVID-19 pandemic is turning out to be good business for food retailers. While consumers are making fewer grocery shopping trips, they are driving enormous growth in e-commerce and omnichannel options, such as home delivery and store pickup. Despite, in most cases, making substantial unplanned investments related to the outbreak, international, national

WE focuses on racial injustice

NEW YORK — The conversation on racial injustice that has been taking place since the video of the death of George Floyd in Minneapolis has reached all corners of the country, including corporate America. During a panel discussion sponsored by WE, an organization dedicated to empowering women leaders in the retailer and supplier communities, Kathleen

Kroger pilots contactless payments at QFC stores

CINCINNATI — Kroger Co. this month launched a pilot to test contactless payments, becoming the latest mass retailer to adopt technology that’s become increasingly popular with shoppers since the start of the coronavirus pandemic. Kroger introduced contactless payments across its Bellevue, Wash.-based QFC supermarket division, allowing customers to pay at checkout using a contactless chip

Little change in fastest-growing chains as of the end of 2019

NEW YORK — Heading into this year, the ranks of the fastest-growing retailers in the United States had shown considerable year-over-year stability, according to the National Retail Federation’s (NRF) Hot 100 Retailers list for 2020. The list, which is compiled for the NRF by Kantar Retail, annually ranks the nation’s fastest-growing companies in terms of

Ahold Delhaize ups game during COVID

Ahold Delhaize ups game during COVID

The impact on retailers of the COVID-19 pandemic has varied considerably, even among sellers of essential products. Ahold Delhaize is one of the companies that, in the words of president and chief executive officer Frans Muller, has managed to “translate this unprecedented demand … into outstanding results.” Speaking after the release of Ahold Delhaize’s second

Pandemic may cause lasting change

American shopping habits have changed in many ways during the COVID-19 pandemic. People who had not previously tried shopping for groceries online have embraced the practice, for example. And consumers worried about contracting the virus by touching things have helped drive the increased use of contactless payment methods. The big question for retailers is whether