FORT_1170x120_9-15-20

J.D. Power and Associates

J.D. Power study finds surge in retail health services

J.D. Power study finds surge in retail health services

TROY, Mich. — The great national experiment with delivering primary care services such as vaccinations, routine screenings and physical exams through retail pharmacies has reached a critical milestone. According to the J.D. Power 2021 U.S. Pharmacy Study, released Wednesday, more than half (51%) of retail pharmacy customers have used health and wellness services during the

Study eyes customer satisfaction in Rx

COSTA MESA, Calif. — Customer satisfaction with pharmacies continues to score high in the 10th annual U.S. Pharmacy Study from J.D. Power and Associates. Key factors include the availability of health and wellness services in brick-and-mortar pharmacies and the timeliness of delivery for mail order pharmacies, the firm announced last month. On the brick-and-mortar side,