Pilot Pen G2 Edge

Navjit Bhasin

Reduce the volume of returns with preventive technology

Returns are a touchy subject. When a famous and well-loved retailer, known for its iconic footwear, flannel products and liberal return policies, announced a few years back that it was tightening returns policies, it attracted considerable media attention. The media coverage was primarily negative, and upset consumers lambasted the retailer on social media. Despite the