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returns

Reduce the volume of returns with preventive technology

Returns are a touchy subject. When a famous and well-loved retailer, known for its iconic footwear, flannel products and liberal return policies, announced a few years back that it was tightening returns policies, it attracted considerable media attention. The media coverage was primarily negative, and upset consumers lambasted the retailer on social media. Despite the

Report: Returns to total $18.2 billion in 2022

Report: Returns to total $18.2 billion in 2022

WASHINGTON, December 14, 2022 – Consumers are expected to return more than $816 billion worth of retail merchandise purchased in 2022, according to a report released today by the National Retail Federation and Appriss Retail. As retail sales continue to grow, the average rate of return has remained flat at 16.5% compared with 16.6% in 2021.