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Kroger partners with Ocado in e-commerce deal

Kroger partners with Ocado in e-commerce deal

CINCINNATI — Answering Amazon.com’s encroachment on the retail food business, Kroger Co.  has inked a deal with online British supermarket Ocado to accelerate the American grocer’s e-commerce offering. The alliance will mark the U.S. debut of the technology underpinnings of the Ocado Smart Platform, which includes online ordering, automated fulfillment and home delivery capabilities. As

Walmart gaining in online grocery wars

BOSTON — According to a new study by global e-commerce analytics firm Profitero, Walmart’s online grocery prices are edging closer to Amazon’s, with only a slim gap separating prices between the two retailers. In the report, “Price Wars: Grocery, Household and Beauty,” Profitero analyzed pricing for 21,000 products in grocery, beauty and household supplies, and

Amazon, Publix tops in satisfaction

ANN ARBOR, Mich. — Amazon and Publix Super Markets Inc. lead the pack in customer satisfaction, according to the latest report from the American Customer Satisfaction Index (ACSI). The “ACSI Retail Report 2017” shows that the retail sector as a whole remains steady, with an ACSI score of 78.1, down slightly from an all-time high

Corporate giants team up on employee health care

Corporate giants team up on employee health care

NEW YORK — Three of the largest U.S. companies — Berkshire Hathaway, Amazon and JPMorgan Chase & Co. — have joined together to take employee health care into their own hands. Berkshire Hathaway, Amazon and JPMorgan Chase said Tuesday that they plan to form an independent health care company to provide their employees accessible, affordable and quality care.

Big data, big impact: maximizing in-store technology

Big data, big impact: maximizing in-store technology

Editor’s Note: In this article, the third in a series on all things digital retail, the authors examine how advanced analytics and machine learning are creating new possibilities for customer-centricity. Our first article outlined the evolving competitive and consumer landscape driven by Walmart and Amazon. Our second article discussed how food, drug and mass (FDM)

Amazon price leader in e-commerce

BOSTON — A new report from global e-commerce analytics firm Profitero reveals that Amazon may be the current online price leader, but that lead could be slipping as Walmart ramps up its efforts to be price competitive. The study, “Price Wars: A Study of Online Price Competitiveness,” states that Amazon’s prices are typically 11% lower

Walmart, Amazon vie for holiday advantage

Walmart, Amazon vie for holiday advantage

The holiday selling season has arrived, and it promises to be a memorable one for several reasons. A decade after the financial crisis that triggered the Great Recession, the U.S. economy has finally stabilized, with low unemployment and strong growth. Those conditions have led retail industry watchers to predict solid sales increases over the next