CINCINNATI — Answering Amazon.com’s encroachment on the retail food business, Kroger Co. has inked a deal with online British supermarket Ocado to accelerate the American grocer’s e-commerce offering. The alliance will mark the U.S. debut of the technology underpinnings of the Ocado Smart Platform, which includes online ordering, automated fulfillment and home delivery capabilities. As
BOSTON — According to a new study by global e-commerce analytics firm Profitero, Walmart’s online grocery prices are edging closer to Amazon’s, with only a slim gap separating prices between the two retailers. In the report, “Price Wars: Grocery, Household and Beauty,” Profitero analyzed pricing for 21,000 products in grocery, beauty and household supplies, and
ANN ARBOR, Mich. — Amazon and Publix Super Markets Inc. lead the pack in customer satisfaction, according to the latest report from the American Customer Satisfaction Index (ACSI). The “ACSI Retail Report 2017” shows that the retail sector as a whole remains steady, with an ACSI score of 78.1, down slightly from an all-time high
SEATTLE — Amazon and Whole Foods Market jointly announced the introduction of free, two-hour delivery of natural and organic products from Whole Foods through Prime Now, with plans to expand across the U.S. in 2018. Now, Prime customers in neighborhoods of Austin, Texas; Cincinnati; Dallas; and Virginia Beach, Va., can shop through Prime Now for
SEATTLE — Amazon.com Inc on Thursday reported a profit of nearly $2 billion for the fourth quarter ended December 31. The $1.9 billion in net income was the largest quarterly profit in the company’s history, and compares to a net income of $749 million, or $1.54 per diluted share, in the fourth quarter of 2016.
NEW YORK — Three of the largest U.S. companies — Berkshire Hathaway, Amazon and JPMorgan Chase & Co. — have joined together to take employee health care into their own hands. Berkshire Hathaway, Amazon and JPMorgan Chase said Tuesday that they plan to form an independent health care company to provide their employees accessible, affordable and quality care.
Editor’s Note: In this article, the third in a series on all things digital retail, the authors examine how advanced analytics and machine learning are creating new possibilities for customer-centricity. Our first article outlined the evolving competitive and consumer landscape driven by Walmart and Amazon. Our second article discussed how food, drug and mass (FDM)
BOSTON — A new report from global e-commerce analytics firm Profitero reveals that Amazon may be the current online price leader, but that lead could be slipping as Walmart ramps up its efforts to be price competitive. The study, “Price Wars: A Study of Online Price Competitiveness,” states that Amazon’s prices are typically 11% lower
The holiday selling season has arrived, and it promises to be a memorable one for several reasons. A decade after the financial crisis that triggered the Great Recession, the U.S. economy has finally stabilized, with low unemployment and strong growth. Those conditions have led retail industry watchers to predict solid sales increases over the next
NEW YORK—Amazon Books opened its 11th store Tuesday, and its second in New York City. Located on 34th Street, the store is situated directly across the street from the Empire State Building. The new outlet, which includes a coffee shop, has about 3,700 titles available for sale that range from bestsellers to “hidden gems” and
SEATTLE — Amazon announced on Thursday that its $13.7 billion acquisition of Whole Foods Market Inc. will close on August 28. Amazon also revealed details about how it intends to lower prices and integrate its Prime membership program into the Whole Foods checkout process. The company’s bid for Whole Foods was approved August 23 by
In some respects, Amazon is a hard company to categorize. When it opened for business a little over two decades ago it was an online seller of books. Since then Amazon has, among other things, expanded its e-commerce platform to include a broad spectrum of consumer products; launched a line of electronic readers, tablets and