A recent study serves as a reminder of the substantial opportunity that supermarket operators have in the field of health and wellness. In a report entitled “The Health of Health & Beauty Care in the Grocery Channel,” Acosta points out that of the $84 billion a year spent on H&BAs in this country, supermarkets garner
Everyone recognizes CVS Health’s importance in the delivery of pharmacy care to Americans. During the past decade, the company not only augmented its already formidable presence in the drug store business but emerged as a major force in the pharmacy benefits management and retail clinic sectors. With the launch earlier this month of an initiative
Results from the latest iteraton of the American Customer Satisfaction Index (ACSI) were released late last month, and they contain some worrisome findings for most of the nation’s mass market retailers. After reaching its pinnacle two years ago, the index, which is based on data drawn from interviews with some 70,000 consumers, fell for the
MIAMI BEACH, Fla. — If the activity at last month’s FMI Midwinter Executive Conference is a true indication, the nation’s supermarket retailers, a group that has traditionally adhered to a conservative business model, are gearing up to reshape the way they meet the needs of consumers. “We’re seeing unprecedented levels of change in our industry
Leslie Sarasin is in the midst of a good run at the Food Marketing Institute. When she became president and CEO of the organization in 2008, FMI was widely perceived as having lost its focus, leaving people inside and outside the association unclear about its agenda and how it was being pursued. Sarasin changed all
Two recent business stories that received a fair amount of attention in mainstream media channels raise some interesting questions about the trajectory of retailing in America. The National Retail Federation reported in the middle of last month that holiday sales increased just 3% to $626 billion. The lackluster performance fell well short of the association’s
MINNEAPOLIS — During his tenure as head of Target Corp., Brian Cornell has demonstrated what effective leadership is all about. At the time he was named chairman and chief executive officer in the summer of 2014, the company was reeling. Hobbled by a poorly executed foray into the Canadian market and a data breach that
The year that just ended was one to remember for CVS Health. While maintaining a level of performance that set the standard for the retail pharmacy sector, the company made a series of moves that broadened and deepened its reach in the nation’s health care and retail industries. Since its acquisition of the Caremark pharmacy
Target still has the knack for bringing excitement to the shopping experience. The company that carved out a distinct identity among mass market retailers as the upscale discounter, with a unique ability to get out ahead of trends, is reimagining holiday shopping at a pop-up store in New York City. Billed by the company as
In a field beset with competitive pressure from traditional retailers of all kinds as well as the burgeoning e-commerce sector, Kroger Co. has been a model of quality and consistency.In a field beset with competitive pressure from traditional retailers of all kinds as well as the burgeoning e-commerce sector, Kroger Co. has been a model