PRO_1170x120_4-1-19

Seismic changes recast retail

Already intense, the competition among mass market retailers for the allegiance of omnichannel shoppers is becoming more fierce. Not a week goes by without an announcement from a major retailer about how it intends to improve the customer experience. Although the idea that brick-and-mortar stores are passe and will slowly but surely whither away has

Omnichannel a work in progress

Omnichannel a work in progress

The transformation of the retail business continues apace, but the outright revolution promised by the adherents of e-commerce and digital media still appears to be a ways away. That’s one of the insights gleaned from new research conducted by the National Retail Federation (NRF) and Forrester. Based on responses from 69 retailers — a mix

Grocers turn bullish

MIAMI — It has been 10 years since Leslie Sarasin became president and chief executive officer of the Food Marketing Institute, and during her tenure  the level of confidence among the association’s members has never been higher. Speaking at the FMI Midwinter Executive Conference late last month, she cited the newfound assurance among supermarket operators

Accepting the need for change

Accepting the need for change

Giant Eagle Inc. is one of the nation’s premier regional grocers. With 216 Giant Eagle and Market District supermarkets and 258 GetGo convenience stores, the company is a leader in its operating area, which includes western Pennsylvania, where it is headquartered; north central Ohio; northern West Virginia; central Indiana; and Maryland. The stores generate some

Kroger at home with innovation

Kroger at home with innovation

Chris Baldwin kicked off the National Retail Federation’s Big Show in New York City earlier this month by assuring attendees at the event’s first Main Stage presentation that rumors of the industry’s “demise were greatly exaggerated.” The chairman, president and chief executive officer of BJ’s Wholesale Club and current NRF chairman then elaborated on his

Miller recognized for life’s work

Miller recognized for life’s work

BOISE, Idaho — Bob Miller brought another chapter in his storied retailing career to a close last September when he stepped down as chief executive officer of Albertsons Cos. Asked how closely Jim Donald, his successor at the food, health and wellness retail store operator, would follow his example, Miller said, “He’s got to have

Turbulent times for retailers

Turbulent times for retailers

The just concluded holiday selling season was a good one for most retailers. Ample anecdotal evidence of strong consumer demand was confirmed shortly after Christmas in a report issued by Mastercard. Based on tracking of retail activity within the credit card company’s network, supplemented with survey-based projections for such forms of payment as cash and

1 2 3 7