COVID-19

Customer satisfaction slips during pandemic

Customer satisfaction slips during pandemic

ANN ARBOR, Mich. — Retailers have struggled to deliver outstanding customer service during the COVID-19 pandemic, according to a new study by the American Customer Satisfaction Index (ACSI.) “From the onset of COVID-19, consumer expectations of retailers took a massive hit,” ASCI managing director David VanAmburg said. “Customers braced for delayed packages, empty grocery store

CVS, Walgreens to supply long-term care facilities with COVID-19 vaccines

CVS, Walgreens to supply long-term care facilities with COVID-19 vaccines

WASHINGTON — CVS Health and Walgreens will work with the federal government to provide free COVID-19 vaccinations to residents of long-term care facilities once vaccines becomes available, the companies announced October 16. “Protecting the vulnerable has been the No. 1 priority of the Trump administration’s response to COVID-19, and that commitment will continue through distributing

COVID fears drive holiday trends

NEW YORK – A majority of holiday shoppers will avoid brick-and-mortar stores this year because of the threat of the coronavirus, according to a new consumer survey. The survey also suggests that consumers will be spending less this year and doing relatively more holiday shopping online. Those venturing into stores will be paying attention to

Snacking has increased during pandemic says study from CVS

Snacking has increased during pandemic says study from CVS

WOONSOCKET, R.I. — A new study from CVS Pharmacy released today found that two thirds of American adults (66%) are snacking at home more, and nearly three in five (59%) are choosing better-for-you snacks and meal solutions more often than they would have prior to the pandemic. In response to the survey, which was conducted online by

Video Forum: Debbie Weitzman, Cardinal Health

Video Forum: Debbie Weitzman, Cardinal Health

In this week’s installment of our Video Forum, Debbie Weitzman, president of U.S. Pharmaceutical Distribution at Cardinal Health, talks about the company’s commitment to supporting all aspects of the pharmacy profession. Among the subjects covered are Cardinal’s expanding range of capabilities, the health care system’s performance during the COVID-19 pandemic, and the benefits of allowing

FMI: Grocers can win with foodservice

FMI: Grocers can win with foodservice

ARLINGTON, VA – Although their foodservice sales have suffered because of the  COVID-19 pandemic, a new report from FMI- The Food Industry Association finds that grocers are poised to more effectively compete for food-away-from-home dollars. “Food retail business owners navigated state and local challenges to operations and adapted by redistributing labor across the store, and foodservice employees embarked

Ingles offers third appreciation bonus

Ingles offers third appreciation bonus

ASHEVILLE, N.C. — Ingles Markets Inc. will offer its associates a third appreciation bonus in recognition of their efforts during the COVID-19 crisis. The payouts will total about $5 million. “Since the spring, our associates have met the daily challenge of providing what our customers need in a safe and clean environment,” company chairman Robert

Meijer expects to give record number of flu shots

Meijer expects to give record number of flu shots

GRAND RAPIDS, Mich. — As flu season approaches and COVID-19 remains at the front of customers’ minds, Meijer pharmacists are expecting record-breaking turnout for patients getting their flu shots over the next few weeks. The retailer expects to administer nearly double the number of flu-shot immunizations compared to last year. “When it comes to getting

Walmart piloting drone delivery of COVID-19 test kits

Walmart piloting drone delivery of COVID-19 test kits

BENTONVILLE, Ark.— Walmart has teamed up with Quest Diagnostics and DroneUp to pilot drone delivery of at-home COVID-19 testing kits in North Las Vegas, beginning on Wednesday. “There’s a lot we can learn from our drone delivery pilots to help determine what roles drones can play in pandemic response, health care delivery and retail,” Tom

Research shows xylitol effective in blocking coronavirus

Research shows xylitol effective in blocking coronavirus

AMERICAN FORK, Utah — Research from the University of Tennessee confirms that xylitol (the active ingredient in Xlear Nasal Spray), has a potent ability to block viral adhesion of the SARS-CoV-2, inactivating more than 99.9% of the virus that causes COVID-19. This new research supports results from research at Utah State and the University of

CVS to double COVID-19 drive-thru test sites

CVS to double COVID-19 drive-thru test sites

WOONSOCKET, R.I. — CVS Health expects to add more than 2,000 new COVID-19 drive-thru test sites at select CVS Pharmacy locations across the country to support the company’s ongoing efforts to increase access to testing and help slow the spread of the virus. The company also said it has administered three million COVID-19 tests since

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