WOONSOCKET, R.I. — As chief customer and experience officer of CVS Health, Michelle Peluso leads a culture of consumer-centricity across the company to make health care more convenient and more affordable, and to improve the quality of outcomes for the 100 million consumers who interact with the brand annually. “Improving the consumer experience drives loyalty,
WOONSOCKET, R.I. — Michelle Peluso brings a people-first mentality to her work. As executive vice president and chief customer officer of CVS Health, and co-president of CVS Pharmacy and Consumer Wellness, she always keeps the needs of consumers and staff members top of mind as she explores new ways to help elevate the retail and
WOONSOCKET, R.I. — CVS Health on Tuesday introduced a new digital service that makes it easier for consumers to locate, order, and pick up at-home COVID-19 test kits with no upfront out-of-pocket cost and without requiring them to submit a claim to their health insurance provider. Consumers can access the service at CVS.com or through
WOONSOCKET, R.I. — Mario Rivera has joined CVS Health as senior vice president of Supply Chain, reporting to Michelle Peluso, executive vice president and chief customer officer, CVS Health and co-president, Retail. He will be responsible for their supply logistics, distribution, inventory, omnichannel and engineering, as CVS Health looks to transform its supply chain operations
Michelle Peluso, CVS Health’s executive vice president and chief customer officer, who will become co-president of CVS Pharmacy on January 1, tells this week’s Video Forum about the company’s ongoing omnichannel transformation. She also addresses the new Healthier Happens Together corporate advertising campaign, CVS’ growing array of digital and IT capabilities, and opportunities to enhance
WOONSOCKET, R.I. — CVS Health has focused on people with two recent appointments, tapping Michelle Peluso to serve as the company’s first chief customer officer and naming Laurie Havanec executive vice president and chief people officer. In a newly created executive leadership role, Peluso will be responsible for transforming the consumer experience and accelerating CVS
WOONSOCKET, R.I. — CVS Health has hired Michelle Peluso to serve as the company’s first chief customer officer, effective January 25. In this newly created executive leadership role, Peluso will be responsible for transforming the consumer experience and accelerating CVS Health’s digital strategy, the company said Wednesday. Peluso will have direct oversight for CVS Health’s