In this week’s Video Forum, Lokesh Ohri, Americas consumer consulting leader and a principal at EY, analyzes the changing behavior of shoppers in the wake of the COVID pandemic. Ohri also shares insights about building and maintaining customer loyalty, and the significance of artificial intelligence and other cutting-edge technology on the consumer marketplace.
As it has on multiple occasions over the last quarter of a century, Rite Aid finds itself beset with uncertainty. The abrupt departure of chief retail officer Andre Persaud earlier this month, coming as it did on the heels of the company’s parting of ways with president and chief executive officer Heyward Donigan at the
Dr. David Carmouche, senior vice president of omnichannel care at Walmart, tells this week’s Video Forum about the company’s plan to double the footprint of its eponymous health centers. He also shares his insights about the evolution of the format since its inception in 2019, how the clinics relate to the Supercenters they adjoin, Walmart’s
Christine Baeder, chief operating officer for generics and biosimilars at Teva USA and newly named chair of the Association for Accessible Medicines, tells this week’s Video Forum about the threats facing the generic pharmaceutical industry and what should be done to counter them. She also discusses the relatively slow pace of adoption of biosimilars in
ORLANDO, Fla. — After spending several months fine-tuning its corporate structure and management team, Hy-Vee Inc., which operates more than 285 stores in eight Midwestern states, faces the future with confidence as it embarks on the final two years of the Randy Edeker era. Known first and foremost for its eponymous food/drug combination stores, Hy-Vee
Craig Boyan and Anthony Hucker, two of the retailers who spoke at the FMI Midwinter Executive Conference in Orlando, Fla., last month, offered particularly astute assessments of the state of the grocery business and the issues that now confront supermarket operators. After praising the industry’s proven ability to adapt to changing conditions — an especially
In the final installment of a two-part interview, Todd Huseby, a partner at Kearney and leader of the consulting firm’s consumer health care practice, tells this week’s Video Forum how such developments as the emergence of large health care ecosystems, the growing involvement of digitally based companies, and the changing attitudes of payers will impact
In this week’s Video Forum, Todd Huseby, a partner at consulting firm Kearney and leader of the company’s consumer health care practice, examines trends currently shaping the industry and their relation to developments in the broader economy. Among the issues that Huseby addresses are the high cost of health care, its impact on community pharmacy
Sheila Arquette, president and CEO of the National Association of Specialty Pharmacy, tells this week’s Video Forum about recent developments in specialty pharmacy. Among the subjects she addresses are what community pharmacies can do to raise their profile in specialty Rx, the importance of coordination across the continuum of care, the impact of biosimilars, and
NEW YORK — A paradox at the heart of the retailing business was brought to light during the first keynote session at NRF 2023: Retail’s Big Show. John Furner, president and chief executive officer of Walmart U.S., addressed the constancy of change in the industry during his opening remarks at Javits Center and, in a
If recent history has taught mass market retailers anything, it is that established patterns of business are sometimes upended in sudden and unexpected ways. Kate Ancketill, founder and chief executive officer of London-based GDR Creative Intelligence, addressed the implications that major disruptions have for merchants during a presentation at the National Retail Federation’s Big Show.
In the conclusion of a two-part interview, Haleon CEO Brian McNamara and Lisa Paley, president of the O-T-C supplier’s North American business, discuss the self-care category’s standing in a post-COVID world. Among the issues addressed are the continued importance of Rx-to-O-T-C switches, steps that the company is taking to fuel innovation, and the need for