Who doesn’t like a good sports story, especially with the Super Bowl in our rearview mirror but our hearts still on the gridiron? There’s one that’s especially on point these days, given where we’re at with digital commerce. It’s summer, 1961. The Green Bay Packers, just off a crushing defeat costing them the NFL Championship,
ITHACA, N.Y. – Cornell University is introducing a five-day “immersion program” to help retail-industry leaders burnish their omnichannel qualifications. The Ivy League school said its Omnichannel Leadership Immersion Program was developed “to empower and train leaders to build high-performing, seamless customer journeys.” Cornell said that to launch the program it joined forces with industry executives
It’s a time of transition at Walmart. In recent weeks, a series of high-level executive changes has occurred that will influence the trajectory of the company as it continues to play a leading role in the evolution of omnichannel retailing. Casey Carl, chief omni strategy and e-commerce officer, plans to leave at the end of
SAN FRANCISCO — Buoyed by the recent boom in omnichannel retailing, Instacart is redoubling its efforts to cement a central role in the marketplace, extending existing relationships with retail partners, establishing new ones, and expanding the scope of activities to include services that directly touch what goes on inside the store. “Throughout the COVID-19 pandemic,
WOONSOCKET, R.I. — CVS Health announced on Thursday several moves to support its strategy of making health care more affordable, accessible and convenient for consumers. Prem Shah has been named to the newly created role of chief pharmacy officer and will oversee the omnichannel pharmacy strategy, effective immediately. On January 1, 2022, Shah and Michelle Peluso will become co-presidents of
BENTONVILLE, Ark. — Walmart is reaping success by effectively pursuing an omnichannel strategy that capitalizes on its formidable assets — including 4,700 stores and warehouse clubs in the United States — while investing heavily in innovation. It is not, however, a strategy limited to the U.S. Among Walmart’s international markets, Canada, Mexico and China in
BENTONVILLE, Ark. — Walmart has reimagined its Supercenter format to make it easier to navigate and more consistent with its omnichannel strategy. “We’re always listening to our customers and innovating our in-store, online and mobile experiences to meet and exceed their expectations,” Walmart executive vice president and chief customer officer Janey Whiteside explained in a
DEERFIELD, Ill. — Walgreens Boots Alliance (WBA) made two recent announcements that strengthen its omnichannel efforts, including an expansion of its strategic partnership with Microsoft and Adobe to launch a world-class digital experience and customer insights platform to deliver personalized health care and shopping offerings. The chain also opened more than 30 small-format pharmacies as
BENTONVILLE, Ark. — Recognizing the dramatically changing mass retailing marketplace, the editors of Mass Market Retailers have selected Walmart as the initial recipient of the publication’s newly created award for the most outstanding U.S. omnichannel retailer. The designation of Walmart, the world’s largest retailer, for this recognition was not a difficult decision. In 2019, the
NEW YORK — The holiday shopping season got off to a rousing start on Thanksgiving weekend, and early results show that omnichannel retailing and shopping has clearly come into its own. According to a survey conducted for the National Retail Federation (NRF) by Prosper Insights & Analytics, a record 189.6 million Americans shopped from Thanksgiving
Editors’s note: In this article, the first of a new series on all things digital retail, the authors examine how retailers can prepare to lead in the space they occupy. Much has been said about the convergence of e-commerce and brick-and-mortar. Omnichannel finds its way into nearly every article about retail today. And why not?
CHICAGO — Market Track LLC has joined forces with InfoScout to link marketing activity to sales impact in the omnichannel world. Market Track, a newly acquired portfolio company of Vista Equity Partners, serves more than 2,100 clients across all classes of trade and product categories, providing insight into how advertising, promotional and e-commerce activity is impacting consumer