The essential nature of the services that Hy-Vee provides in eight Midwestern states was brought into sharp focus by COVID-19. The company deserves high marks for quickly and effectively adapting operations to ensure that customers continued to have access to food, medicine and other basics throughout the pandemic. The necessity of dealing with the formidable
New York City-based Zitomer offers a shopping experience unlike any other drug store in the U.S. In this week’s Video Forum, Sharon Sternheim, the company’s president, talks about some of the elements — among them, extensive assortments of high-end beauty and personal care products, toys and apparel, as well as consistently high levels of customer
ZAANDAM, The Netherlands — Foresight and adaptability have been two distinguishing characteristics of Ahold Delhaize since its formation in 2016, and those qualities continued to serve the retailer well in the second quarter of fiscal 2021, as it negotiated COVID-induced market changes around the world. During the three months, net revenue reached €18.6 billion, up
Elliott Rodgers, chief information officer at Ulta Beauty, tells this week’s Video Forum about the various ways the specialty retailer is bringing technology to bear to help realize its strategic objectives. Among the issues he addresses are the role of digital tools in business transformation, a collaborative approach to supply chain management, consumer-facing technology, and
Despite COVID-19’s dominance of the spotlight, environmental degradation has continued apace over the past 18 months. Climate change and other factors damaging the natural world have resulted in more frequent instances of severe storms, floods and wildfires. In response, mass market retailers and other businesses, with varying degrees of commitment and varying degrees of success,
In this week’s Video Forum, Peggy Davies, who was recently confirmed as president of the Private Label Manufacturers Association after serving in the role on an interim basis since June 2020, discusses efforts to build on the legacy of her predecessor, Brian Sharoff. She also talks about COVID’s impact on the store brand business, the
The nation’s grocers have had to adapt quickly to changing conditions over the past year and a half. In this week’s Video Forum, Leslie Sarasin, president and chief executive officer of FMI, talks about the resilience shown by the industry during the COVID pandemic. She also discusses changing shopping patterns, the ramifications of consumers’
In this week’s Video Forum, John O’Brien, who became president and chief executive officer of the National Pharmaceutical Council in June, addresses the challenges faced by the nation’s health care system and the role that biopharmaceutical products can play in addressing them. He discusses the importance of NPC’s research in highlighting the value of prescription
As it rose to become the nation’s largest health care provider and fourth-biggest company of any kind, CVS Health benefitted from a clear, concise raison d’être: “Helping people on their path to better health.” Those eight words encapsulated the overarching objective of an organization with deep roots in community pharmacy, which over the past 15
As the industry gears up for NACDS Total Store Expo, which this year will be held virtually from August 23 through August 25, Video Forum talked with four executives about ways to get the most out of the event. Jim Whitman, senior vice president of member programs and services at NACDS; Lisa Paley, general manager
In this week’s Video Forum, Kevin Hourican, president and chief executive officer of Sysco Corp., a global leader in selling, marketing and distributing food and nonfood products, primarily to restaurants and institutional customers, talks about the company’s recently unveiled Recipe for Growth. The former president of CVS Pharmacy also discusses the state of the food
Walgreens Boots Alliance turned in solid quarterly results at the beginning of the month and, in the process, shed some light on the future of the company under CEO Roz Brewer, as well as on the broader retailing and health care sectors as they cope with the massive disruptions caused by COVID-19. During the third